CorneliuVlad Pistol

Coordination and supervision of the sales team in the call center to achieve the objectives (12 people)

Monitoring daily activity and providing continuous feedback

Developing strategies to increase efficiency and customer satisfaction

Organizing team meetings to set goals

Handling escalated issues and recruiting new employees

Creating performance reports and proposing solutions to benefit you

Consistently achieving monthly targets

Creating a collaborative and efficient work environment

Implementing strategies to maximize productivity

Coordination and supervision of the sales team in the call center to achieve the objectives (20 people)

Monitoring daily activity and providing continuous feedback.
Developing strategies to increase efficiency and customer satisfaction.
Organizing team meetings to set goals.
Handling escalated issues and recruiting new employees.
Making performance reports and proposing improvement solutions.
Organizing and conducting interviews for the selection of new team members.
Assessing candidates' skills and fit with the team's goals.
Providing training and onboarding new employees for an effective role transition.
Achievements:
Consistently achieving monthly targets.
Creating a collaborative and efficient work environment.
Implementing strategies to maximize productivity.
We expanded the team with 9 people, ensuring efficient management of the volume of leads and achievement of performance targets.
We have ensured an increase in the capacity of the team, which has helped to improve the conversion rate and efficiency in managing leads.

Strong analytical skills and attention to detail.

Excellent communication and interpersonal skills.

Proficiency in customer service software and CRM systems.

Ability to work effectively cross-functionally.

Problem solving and decision making skills.

Excellent selling skills.

Demonstrated experience selling B2B services.
Increase the customer portfolio and sales volume in accordance with the established objectives.
Implementation of effective sales strategies that led to increased revenue.
Negotiation skills.
Results oriented and ability to meet or exceed sales targets.

Communication, negotiation, sales of products and services.

Program management, team coordination and overseeing the smooth running of the activity.