COSMULESCU SERBAN-GABRIEL

- Respond to customer inquiries and technical support tickets regarding API issues;

- Diagnose and resolve API integration problems, performance issues, and errors;

- Troubleshoot and resolve outages, service degradation or any kind of critical issues that might occur;

- Ensure that API documentation is clear, up-to-date and helpful for our team and customers;

- Monitor the performance and uptime of APIs, identify and troubleshoot issues related to API response time, errors, or downtime using monitoring tools and dashboards developed in Microsoft Azure and MuleSoft Anypoint platform.

- Work with development teams to fix bugs and deploy code updates to improve API functionality;

-Analyze logs and support clients in understanding error messages and provide solutions;

- Manage different versions of the API and help clients transition between versions when necessary;

- Ensure the security of API integrations, including authentication, encryption, and data protection;

- Analyze API usage patterns and identify opportunities to improve performance, scalability and cost optimization;

- Deliver first-class Service to Oracle Hospitality customers;

- Provide software and systems technical support for Oracle Hospitality products: OPERA V5, OPERA Cloud & adjacent products;

- Log, triage and troubleshoot global product and system specific requests in accordance to company SLAs;

- Provide guidance and resolution for a wide range of technical and non-technical customer requests including, but not limited to: product configuration and compatibility, analyze software and hardware faults, license reconciliation, entitlements, product availability, etc;

- Log and triage Service Requests in accordance to customer policies and Service levels;

- Meet and aim to exceed monthly individual and company targets set by Management;

- Manage escalations in accordance with company procedures and service Levels;

-Performing arrival and departure procedures, running daily reports and processing payments;
-Managing and solving guest's requests and complaints;
-Contribute actively to the total quality and strive in accomplish all duties quickly and accurate;