Costache Ioana Claudia
Bucharest
Summary
Professional hospitality individual with extensive experience in providing top-tier guest services. Skilled in FOH service delivery, ensuring guest satisfaction, and maintaining high standards of cleanliness and organization. Strong focus on teamwork, adaptability, and achieving consistent results. Reliable and flexible, adept at responding to changing needs and collaborating effectively with colleagues.
Hardworking and passionate, with strong organizational skills excited for a Dinning Room Service position.
Overview
11
11
years of professional experience
Work History
Dinning Room Senior Waitress
River Advice
09.2021 - 12.2024
- Maintaining exceptional service standards.
- Contributed towards a welcoming atmosphere by providing a warm smile and personalized greeting upon each interaction with guests.
- Upheld strict hygiene standards within the food service outlets, adhering to established protocols for sanitation procedures.
- Maintained a strong knowledge of hotel facilities, services, and local area attractions to provide accurate information and recommendations to guests.
- Handled guest complaints professionally, resolving issues efficiently to achieve ultimate guests satisfaction.
- Provided excellent customer service through friendly interactions and attentive response to guests'' needs.
BelCanto Restaurant, Bucharest, Romania
ProdInf.SRL
06.2014 - 07.2021
- Self-motivated, with a strong sense of responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well as a real team player, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Adaptable and proficient in learning new concepts and efficiently.
Skills
- High-and service delivery
- Food safety practices
- Table setting
- Allergy awareness
- Teamwork and collaboration
- Customer service
- Interpersonal skills
- Disciplined
- Determined
- Dedicated
- Punctual
Languages
Spanish
Professional Working
English
Professional Working
Timeline
Dinning Room Senior Waitress
River Advice
09.2021 - 12.2024
BelCanto Restaurant, Bucharest, Romania
ProdInf.SRL
06.2014 - 07.2021
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