Summary
Overview
Work History
Education
Skills
Software
Timeline
Hi, I’m

Costea Andrei

Customer Support Specialist
Arad,AR
Costea Andrei

Summary

Outgoing Social Media Consultant highly trained in client engagement and content generation. Promoting strong work ethic and outstanding communication skills. Goal-oriented professional with skills in sales strategy, marketing and customer relationship management. A gifted leader and a dedicated team player. Ready to tackle various responsibilities in a Social Media Consultant position. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

3
years of professional experience
3
years of post-secondary education
3
Languages

Work History

Foundever
Arad, Arad

Social Media Expert
03.2022 - Current

Job overview

  • Conducted daily updates to social media profiles to boost company online presence.
  • Identified social media trends and developments to influence PR strategies.
  • Analyzed social media campaigns and activities for effectiveness and made recommendations for improvement to increase engagement.
  • Represented company and brand while responding to social media inquiries.
  • Collaborated with clients to better understand unique needs, developing social media campaigns that would increase brand identity.
  • I provide complete and personalized answers to the requests received, regardless
  • of the nature of the request information.
  • I offer excellent support to all of our customers in the best way applying all the pillars

Sitel
Brasov, Brasov

Customer Support Specialist
03.2021 - 03.2022

Job overview

  • Maintained and managed customer files and databases.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections.
  • Provided primary customer support to internal and external customers.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Collected vital information to support company and associates through interviews and data analysis.
  • Responded to customer requests for products, services, and company information.
  • Updated account information to maintain customer records.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

Highschool of Sports Brasov
Brasov

Bechalor from Brasov
09.2014 - 09.2017

University Overview

Skills

Company branding

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Software

Excel

Word

Salesforce

Sprinklr

Slack

Timeline

Social Media Expert
Foundever
03.2022 - Current
Customer Support Specialist
Sitel
03.2021 - 03.2022
Highschool of Sports Brasov
Bechalor from Brasov
09.2014 - 09.2017
Costea AndreiCustomer Support Specialist