Summary
Overview
Work History
Education
Skills
Timeline
Generic

Costin Mangiurea

IT Support Specialist
Bucharest

Summary

Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

1
1
year of professional experience
2
2
Languages

Work History

Freelancer

Dell
02.2021 - 06.2022
  • Established strong working relationships with colleagues, fostering a collaborative environment that enhanced IT support delivery and efficiency.
  • Participated in after-hours on-call rotations providing continuous coverage for urgent technical matters affecting the organization.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Provided remote support for off-site employees, resolving issues quickly without sacrificing job performance.
  • Created help desk tickets, troubleshot and resolved desktop issues.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Enhanced IT system stability by implementing proactive maintenance routines and monitoring tools.

Education

High School Diploma -

Scoala Nr.8 Fetesti
Fetesti, Romania
04.2001 -

Skills

  • System enhancement
  • Configuration Management
  • Operating system management
  • Backup and recovery
  • Asset Management
  • VPN Configuration
  • Helpdesk call support
  • Remote Support Capabilities
  • Hardware maintenance
  • Wireless Networking
  • Client Relationship Building
  • Help Desk Experience
  • IT Security Management
  • Wireless area networking
  • Technical Support
  • User Support
  • Remote Support
  • Technical Troubleshooting
  • Support scenario generation
  • Account Management
  • Ticket management
  • System Maintenance
  • Help Desk Support

Timeline

Freelancer

Dell
02.2021 - 06.2022

High School Diploma -

Scoala Nr.8 Fetesti
04.2001 -
Costin Mangiurea IT Support Specialist