Cristea Ionut - Daniel
Bucharest
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
1
1
year of professional experience
8
8
years of post-secondary education
1
1
Language
Work History
Data Operator
TR IT TEAM SRL
11.2022 - Current
- Assisted in training new hires on company-specific software applications, increasing overall team proficiency levels.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
High School Diploma -
Colegiul National Victor Babes
Bucharest, Romania 09.2013 - 06.2017
Bachelor of Science - Mathematics And Computer Science
Faculty of Applied Science of Politehnica
Bucharest, Romania 09.2017 - 08.2021
Skills
Software updates
Equipment setup
Technical troubleshooting
Networking issues
System monitoring
Systems administration
Planning and Coordination
Organization and Time Management
Active Listening
Hardware and software installation
Information Security
Report Generation
Data Entry
Scheduling
Microsoft Outlook
Team Development
Follow-up skills
Research
Timeline
Data Operator
TR IT TEAM SRL
11.2022 - Current
Bachelor of Science - Mathematics And Computer Science
Faculty of Applied Science of Politehnica
09.2017 - 08.2021
High School Diploma -
Colegiul National Victor Babes
09.2013 - 06.2017