Cristina Alexandru

I work as a receptionist at Beraria H, which is the biggest restaurant in Southeast Europe. In this job I developed many abilities and managed to develop myself.

• Cultivated interpersonal skills by building positive relationships with others.
• Gained strong leadership skills by managing projects from start to finish.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Strengthened communication skills through regular interactions with others.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Proved successful working within tight deadlines and a fast-paced environment.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Resolved customer problems and complaints.
• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
• Organized, maintained and updated information in computer databases.
• Answered customer questions about hours, seating, and menu information.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
• Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
• Promoted business loyalty by fostering positive customer relationships.