Cristina Ion

Responsibilities:

• Leads projects from initiation to completion, coordinating with sales, demand, operations, software development, and IT infrastructure teams
• Assists in defining project scope and objectives, ensuring technical feasibility by engaging all internal stakeholders
• Sets project timelines and develop budgets for each initiative
• Collaborates with both internal and external stakeholders to secure guidance and support
• Resolve critical production issues by addressing incidents promptly
• Organizes and facilitates project meetings with clients to ensure alignment and clear communication
• Provides consultancy to clients by listening to their needs, expectations, and requirements, and effectively communicating them to all project teams

Achievements:

• Keeps senior stakeholders informed on project status and progress through regular updates
• Delivered multiple cross-functional projects on time and within budget, resulting in improved operational efficiency
• Managed a complex project, collaborating with 5 departments, leading to a 15% reduction in time-to-market
• Enhanced client satisfaction by providing tailored solutions and maintaining clear communication channels throughout project execution
• Developed and maintained strong relationships with key stakeholders, resulting in continued project support and long-term partnerships

Responsibilities:

• Conducts market and competitive research, stays informed on current market trends
• Develops, maintain, and expand the company’s customer sales pipeline
• Generates leads and strengthen relationships with existing and potential customers
• Identifies and anticipates customer needs, proposing solutions that align with their business objectives
• Grows the company’s product portfolio through cross-selling and up-selling strategies
• Creates and customize sales proposals for clients, negotiate and finalize contracts
• Prepares sales reports and manages assigned accounts
• Oversees budget preparation and ensures financial responsibility

Achievements:

• Revived dormant accounts, converting 10% into active revenue streams
• Conducted needs assessments for key clients, aligning solutions with their goals and ensuring long-term partnerships
• Achieved 15% growth in product portfolio adoption by successfully implementing cross-sell strategies
• Negotiated contracts that improved profit margins by 15%
• Streamlined reporting processes, saving 10 hours per month for the sales team
• Prepared budgets that supported a 12% increase in operational efficiency

Responsibilities:

• Manages a large client portfolio
• Achieves an increase in the portfolio's value by expanding service offerings
• Continuously develops a network of new internal and external partners
• Acts as the single point of contact between clients and internal departments
• Presents and promotes SIBS products and services, including cross-selling and up-selling white-label solutions for electronic payment transactions, card issuance, account products, and electronic banking processes
• Prepares commercial, technical, and financial proposals for potential clients, with established implementation timelines, and negotiating contracts
• Provides consultancy throughout all stages, from understanding customer needs to post-implementation support for customized payment solutions

Achievements:

• Streamlined portfolio management processes, reducing response time to client inquiries by 10%
• Launched new product offerings to existing clients, generating €10,000 in additional revenue
• Established partnerships with 2 new vendors, enabling the expansion of product offerings
• Ensured seamless communication, reducing resolution times for client issues by 5%
• Reduced proposal preparation time by streamlining internal approval processes, increasing client turnaround satisfaction

Responsibilities:

• Defines customer profiles, establishes relationship policies, researches the target market, identifies opportunities, and engages potential customers to secure sales meetings
• Visits customers to advance the sales process, including identifying needs, presenting proposals, closing sales, and negotiating contracts
• Recommends tailored technical solutions for vertical transportation based on specific customer requirements
• Meets quantitative and qualitative objectives set by management, including sales volume, contracted locations, and installed elevators, ensuring targeted margins (percentage and value)
• Ensures the functionality and continuous development of implemented vertical transportation solutions, including staff training and team coordination
• Provides consultancy throughout all phases, from understanding customer needs to post-implementation support for transport solutions

Achievements:

• Enhanced negotiation outcomes, achieving an average margin increase of 5% per contract
• Designed solutions that met unique customer needs, resulting in 10 new client referrals
• Consistently maintained targeted profit margins, increasing overall profitability by 3%
• Delivered end-to-end consultancy for 3 major projects, ensuring successful implementation and long-term client satisfaction

Responsibilities:

• Identifies potential locations and negotiates contracts with Key Accounts, Business Centers, and 4 or 5-star Hotels for the installation of ATMs, in line with company policies
• Achieves quantitative and qualitative targets set by management regarding contracted locations and ATM installations
• Collaborates with the Operations Department and subcontractors during the planning and installation phases of ATM machines
• Manages relationships with suppliers and third-party companies involved in the project, including ATM providers, telecommunications, and security services
• Provides consultancy throughout all stages, from understanding customer needs to post-implementation support for ATM installations

Achievements:

• Secured contracts for the installation of ATMs in 5 high-value locations, contributing to a 20% increase in transaction volumes
• Streamlined collaboration processes, reducing installation timelines by 10%
• Coordinated with the Operations team to implement X ATM installations with zero operational disruptions
• Delivered end-to-end consultancy for 5 ATM installation projects, achieving a 95% satisfaction rate among stakeholders