Cristina Sandu

• Preparation of documentation for the sales team, such as offers, contracts, documentation for auctions.
• Provide data and guides to help the sales team.
• Develop and monitor performance indicators.
• Manage sales tracking tools and report on important information.
• Keep record of sales trends.
• Liaise with account managers to develop specific sales strategies.
• Boosted sales performance by providing timely and efficient support to the sales team.
• Optimized sales presentations by creating compelling marketing materials, proposals, and product demonstrations.
• Facilitated a smooth onboarding experience for new hires within the sales department by conducting training sessions on company products/services information systems.
• Followed up on web leads, pre-qualified contacts and converted potential customers into sales appointments.
• Documented customer complaints and completed corrective action requests.
• Managed customer accounts, responding to inquiries and resolving customer service issues

Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.

Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

Provided positive first impressions to welcome existing, new, and potential customers.

Generated new sales leads to achieve and exceed monthly sales goals.

Adapting sales techniques and promoting products to companies.

Exceeding the established sales objectives and increasing customer loyalty.

Using various sales techniques to develop customer relationships and achieving customer success.

Perform on-site product demonstrations to highlight features, answer customer questions and redirect everything to positive aspects.

Maintain routine communication with customers to assess overall satisfaction, resolve complaints and promote new offers.

Promoting digitalization solutions for companies.

Handling complaints, analyzing and establishing the cause of the complaint, increasing customer satisfaction by creating an environment oriented towards him.

Conducted rigorous testing procedures, ensuring optimal performance of digital products prior to launch.

Developed custom digital solutions, addressing unique client needs and driving business growth.

Adapting sales techniques and promoting products based on individualized needs.

• Negotiated favorable contract terms, securing long-term business partnerships with key accounts.

Contacting customers after the sale is completed to assess satisfaction and determine immediate remediation requirements.

Exceeding the established sales objectives and increasing customer loyalty

Using various sales techniques to develop customer relationships and stimulate sales.

Perform on-site product demonstrations to highlight features, answer customer questions and redirect everything to positive aspects.

Maintain routine communication with customers to assess overall satisfaction, resolve complaints and promote new offers.

Management of stock control, cash control, store opening and closing procedures.

Used the sales advisory approach to understand customer needs and to recommend relevant products and offers.

Handling complaints, analyzing and establishing the cause of the complaint, increasing customer satisfaction by creating an environment oriented towards him

Store inventory management, administration

Efficient communication and smooth operation between store employees and other stores / departments to support the achievement of store and company objectives, both in the short and long term

Expanded customer base with targeted prospecting and lead generation efforts.

Managed sales pipeline effectively, prioritizing tasks to maximize revenue potential.

Check debtors who are bankrupt or insolvent in authorized banking software

Blocking amounts in the debtors accounts

Performing organizational tasks

Sends response addresses to attachment requests

Performing the Bank's tasks regarding the processing of noncash operations of clients based on documents received in scanned form from branches.

Provides support for the development of processes, applications, and operational procedures in collaboration with other departments (IT)

BETA testing of electronic processing applications

Resolving email addresses from branch branches

Drawing up and transmitting responses to the enforcement bodies requests

Drawing up reports related to the current office activities

Keeping the records of the area of responsibility accountable

Drove innovation within the department by promoting creative thinking and supporting new initiatives.

Ensures the input and validation of primary data in the database Daily verification of account statements, identification of amounts transferred by intermediaries / client

Issuing and operating customer invoices

Keeping records of the board orders from each bank

Introduction of electronic payments, verification of rejected payments and their reporting

Daily verification of unpaid situations and communication of coordinator inspector and agency director of unresolved cases

Documenting and archiving

Drawing up a specific report of the working day

Check and adjust warranties, landlords, credit documents.

Preparation of documentation for the notary office.

Collecting data for the parties.

Participated in ongoing professional development opportunities related to efficient data management techniques and best practices.

Ensured data security through adherence to strict confidentiality policies and procedures.

Prospecting the target market and identifying new customers

Identifying the financial needs of potential clients, promoting the company's products and services

Negotiation and conclusion of contracts

Creating and developing client's own portfolio

Increased client satisfaction by providing personalized financial advice and investment recommendations.

Worked with clients to support understanding of rationale and details of financial strategies.

Internship courses, analysis and statistics on the total population of Romania before 2010.