CRISTINA STAN
Constanta
Summary
An accomplished and customerfocused leader, I bring over 7 years of experience in the luxury high-end hospitality sector. I excel in building dynamic teams and enhancing business aesthetics, consistently delivering exceptional results. My expertise lies in fostering a tailored experience that aligns with customer expectations, making me a valuable asset for any organization aiming to elevate their service standards and brand image.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Purser /VVIP Flight Attendant /Freelance
FAS
09.2023 - Current
- Company Overview: Airbus 320 / Boeing 737 / Bombardier global 7500
- Expertly coordinated preflight service arrangements, cabin decoration, and optimized service flow standards for VVIP clients
- Established strategic partnerships with top-tier suppliers and catering companies to meet VVIP standards
- Conducted tailored shopping and flight preparations according to specific customer profiles to ensure bespoke experiences
- Maintained seamless communication with PRs and PAs of VIP clients for efficient flight organization
- Delivered exceptional silver service and personalized attention to meet diverse customer needs and requirements
- Ensured aircraft cleanliness and effectively prepared handovers for subsequent crew members
- Monitored aircraft conditions diligently, reporting any defects and details to engineering teams for prompt resolution
- Arranged preflight services with attention to VIP standards for enhanced client satisfaction
- Developed partnerships with top-tier suppliers and catering companies for VVIP service
- Customized in-flight shopping and services tailored to specific client profiles
- Ensured impeccable aircraft condition and smooth handover for next crew operations
- Airbus 320 / Boeing 737 / Bombardier global 7500
Restaurant Manager
Santa Monica
09.2022 - 08.2023
- Company Overview: Los Angeles
- Streamline restaurant operations, fostering collaboration among kitchen, bar, and waiting staff to enhance efficiency and service quality
- Deliver exceptional customer experiences by greeting guests, managing reservations, and providing expert menu and wine recommendations
- Drive team excellence through effective recruitment, selection, orientation, and training of employees
- Uphold a safe, secure, and legally compliant workplace environment, prioritizing staff well-being
- Cultivate personal development opportunities to empower and motivate team members
- Achieve staff performance goals through clear communication of job expectations, strategic planning, and performance appraisal
- Los Angeles
VVIP Lead Flight Attendant / Purser
Royal family of Saudi Arabia
05.2015 - 09.2018
- Company Overview: Aviation Link
- Expertise in budget management and cost optimization for enhanced operational efficiency
- Managed budgets and cost statistics for efficient flight operations
- Trained and recruited cabin crew to uphold VVIP service standards
- Established partnerships with top-tier suppliers for premium catering
- Provided tailored cabin service for high-profile clients and royalty
- Communicating closely with PR's / PA's of our VIP's for organizing the flights
- Coaching / Promoting new Lead flight attendants and Assessing them when needed
- Operating a wide variety of long range, mid size jet
- Experience on VVIP Head of State and Government private fleet
- Aviation Link
Purser / 1st and Business Class FA / Flight Attendant
Qatar Airways
03.2011 - 05.2015
- Expertly applied Safety and First Aid protocols while delivering exceptional service in compliance with company standards
- Diligently checked boarding passes and profiled customers to ensure a seamless travel experience
- Proactively anticipated customer needs, enhancing service efficiency and satisfaction
- Possessed in-depth knowledge of daily menu, beverage offerings, and cocktail specialties specific to flight sector
- Fostered open communication among flight crew to maintain a safe and collaborative environment
- Committed to excellence in customer satisfaction through attentive service delivery
- Prepared comprehensive briefings and strategic flight plans to optimize crew performance
- Ensured all crew members maintained up-to-date mandatory documentation, reinforcing operational safety
- Executed effective service recovery strategies for non-standard situations to uphold brand reputation
- Managed time resource allocation efficiently, delegating tasks to team members for optimal performance
- Motivated team members through constructive feedback and innovative communication methods
- Generated detailed reports post-flight, conducting regular evaluations of team performance as per company guidelines
- Compiled Safety and First Aid reports for unusual incidents onboard, ensuring compliance with safety regulations
Education
Premium Service course -
BRITISH BUTLER INSTITUTE
CATERING SERVICE COURSE -
OnAir Dininng
EASA License -
Fly People
Malta11.2024
BACHELOR -
Ovidius University
Constanta01.2011
Skills
- Spanish Language
- English fluency
- Team communication
Personal Information
- Date of Birth: 02/11/87
- Nationality: Romanian
- Visa Status: USA visa C1/D
Certification
EASA flying license
Languages
Spanish
Advanced (C1)
English
Advanced (C1)
Romanian
Bilingual or Proficient (C2)
Arabic
Beginner (A1)
Additional Information
USA visa : B1/B2 and C1/D
Timeline
Purser /VVIP Flight Attendant /Freelance
FAS
09.2023 - Current
Restaurant Manager
Santa Monica
09.2022 - 08.2023
VVIP Lead Flight Attendant / Purser
Royal family of Saudi Arabia
05.2015 - 09.2018
Purser / 1st and Business Class FA / Flight Attendant
Qatar Airways
03.2011 - 05.2015
Premium Service course -
BRITISH BUTLER INSTITUTE
CATERING SERVICE COURSE -
OnAir Dininng
BACHELOR -
Ovidius University
EASA License -
Fly People
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