Summary
Overview
Work History
Education
Skills
Websites
Certification
Additional Information
Timeline
Generic
Cristina Terciu

Cristina Terciu

Learning and Development Manager at VEO Worldwide Services
Iași

Summary

A skilled and experienced Head of Learning and Development with a strong background in the training industry. Possessing leadership skills and expertise, I drive effective training strategies and coordinate our training and e-learning teams. Dedicated to the development and empowerment of colleagues, I excel in team management and people development. Proficient in Training, Coaching, Organizing, and Project Coordination, I create impactful learning experiences that positively impact the entire organization.

Overview

11
11
years of professional experience
2
2
Certifications
2
2
Languages

Work History

Managing Partner

Becoming You Consulting
07.2024 - Current

As a Managing Partner of my own training and consultancy firm, I design and implement innovative learning strategies, drive business growth, and develop leadership programs that enhance organizational success. With a strong background in management, HR, and talent development, I excel in building high-performing teams, optimizing processes, and fostering a culture of continuous learning and business excellence.

Head of Learning And Development Department

VEO Worldwide Services
09.2019 - Current
  • Lead and manage the Training, E-learning, and Learning & Development departments, overseeing a team of professionals dedicated to driving organizational learning and talent development
  • Develop and implement innovative training strategies aligned with organizational goals, ensuring the delivery of high-quality learning experiences
  • Lead the design and implementation of e-learning programs, leveraging cutting-edge technologies to enhance learning outcomes and accessibility
  • Drive performance improvement initiatives by setting and monitoring key performance metrics and conducting regular evaluations to measure training effectiveness
  • Collaborate with cross-functional teams to identify learning needs, design tailored development plans, and foster a culture of continuous learning and growth
  • Stay updated of industry trends and best practices in learning and development, incorporating innovative approaches to improve the effectiveness of training programs
  • Cultivate a collaborative and inclusive learning environment, fostering employee engagement and empowerment through coaching, mentorship, and career development opportunities

Senior Sales Trainer/Coach

VEO Worldwide Services
03.2016 - 09.2019
  • Develop, implement and deliver engaging sales training programs tailored to the specific needs of diverse international teams
  • Facilitate interactive training sessions in three languages, (Romanian, English & French) ensuring maximum comprehension and engagement
  • Utilize a variety of instructional methods, including role-playing, simulations, and case studies, to reinforce key concepts and enhance learning outcomes
  • Collaborate with sales leaders to identify training needs and develop customized learning solutions to address performance gaps
  • Monitor and evaluate the effectiveness of training programs, gathering feedback and making adjustments as needed to optimize results
  • Serve as a mentor and coach to sales professionals, providing ongoing support and guidance to help them achieve their goals
  • Stay updated on industry trends and best practices in sales training, incorporating innovative approaches to continuously improve training content and delivery methods

Project Manager - E-Learning

VEO Worldwide Services
07.2015 - 09.2019
  • Design, test, and implement the e-learning platform to meet the organization's training goals and requirements
  • Manage the day-to-day operations of the platform and website, including user access, content organization, and technical support
  • Collaborate with stakeholders to design engaging and interactive e-learning content aligned with business objectives
  • Regularly update course materials and resources to reflect changes in the industry and business processes
  • Monitor platform usage and performance metrics to identify areas for improvement and optimization
  • Ensure compliance with regulatory requirements and industry standards for e-learning platforms and content
  • Provide training and support to users and content creators to maximize the platform's effectiveness and usability

Trainer

VEO Worldwide Services
06.2014 - 07.2015
  • Collaborate with subject matter experts to design and develop training materials, including presentations, manuals, and interactive modules
  • Ensure that training materials are engaging, informative, and tailored to the specific needs of our employees
  • Facilitate training sessions for new employees by preparing them for their roles
  • Utilize a variety of instructional techniques and multimedia resources to enhance the learning experience and accommodate different learning styles
  • Implement evaluation methods to assess the effectiveness of integration training programs, such as pre-and post-training assessments, surveys, and feedback sessions

Market researcher with English

VEO Worldwide Services
11.2013 - 06.2014
  • Conduct research on UK market to identify potential suppliers and assess market trends
  • Initiate contact with potential suppliers via phone to explore partnership opportunities
  • Use discovery methods during conversations to understand the viability of future partnerships
  • Regularly update the database with relevant information obtained from interactions and research

Education

Master's Degree - Master in Business Law

Universitatea "Alexandru Ioan Cuza" din Iași
01.2012 - 1 2014

Bachelor's Degree - Law

Universitatea "Alexandru Ioan Cuza" din Iași
01.2008 - 1 2012

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Colegiul National Unirea Brasov
01.2004 - 1 2008

Skills

    Strategic planning

    Global mindset

    Onboarding strategies

    Problem-solving

    Talent management

    Communication strategies

    Work coordination

    Decision-making

    Leadership development

    Performance management

    Public speaking

    Performance improvement

Certification

Practical Leadership & Virtual Teams

Additional Information

Strategic Senior Manager with expertise in Learning & Development, HR, Recruitment, and Cross-Functional Project Leadership. Skilled in planning and executing business strategies, developing performant teams, and driving organizational growth. Adept at managing diverse projects, aligning business objectives, and contribute to a culture of continuous improvement. Passionate about innovation, talent development, and creating impactful solutions to enhance company performance and employee engagement.

Timeline

Managing Partner

Becoming You Consulting
07.2024 - Current

Head of Learning And Development Department

VEO Worldwide Services
09.2019 - Current

Senior Sales Trainer/Coach

VEO Worldwide Services
03.2016 - 09.2019

Project Manager - E-Learning

VEO Worldwide Services
07.2015 - 09.2019

Trainer

VEO Worldwide Services
06.2014 - 07.2015

Market researcher with English

VEO Worldwide Services
11.2013 - 06.2014

Master's Degree - Master in Business Law

Universitatea "Alexandru Ioan Cuza" din Iași
01.2012 - 1 2014

Bachelor's Degree - Law

Universitatea "Alexandru Ioan Cuza" din Iași
01.2008 - 1 2012

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Colegiul National Unirea Brasov
01.2004 - 1 2008
Cristina TerciuLearning and Development Manager at VEO Worldwide Services