Cristina Florentina Bajan
Product manager
Bucharest
Summary
Experienced Product Manager || Driving Delivery || Quality Management || People Management and Enhancing Processes for Success
With a robust background spanning 6+ years in the IT sector and 10+ years in banking, expertise is well-established to excel in a Product Management role. Throughout career journeys, dedication to delivering results, nurturing teams, and optimising processes for success has remained central.
Successfully coordinating and expediting product deliveries in alignment with company roadmaps, demonstrates commitment to quality, delivery, and continuous process improvement. The experience in various sectors further enhances the adaptability and readiness to drive impactful change in diverse environments.
Confident that expertise in delivery, people management, and process enhancement will contribute significantly to the success of any organization seeking a dynamic and results-oriented leader in product management
Overview
16
16
years of professional experience
1
1
Certification
Work History
Senior Product Manager
Morningstar Sustainalytics
01.2022 - Current
- Elevated underperforming team to high-performance standard within 6-9 months through targeted leadership and strategic initiatives
- Redesigned team's composition to ensure all essential roles were filled, leading to improved collaboration, task delegation, and overall performance
- Implemented clear and standard processes for all activities, enhancing workflow efficiency and reducing errors while promoting consistency across team's operations
- Achieved significant increase in delivery efficiency, boosting output by 60% through streamlined processes and improved team coordination
- Streamlined internal processes by implementing best practices in product management, increasing team efficiency and productivity.
- Conducted thorough analysis to better understand systems integration within organization's ecosystem, facilitating comprehensive understanding of business requirements and highlight commitment to quality.
- Acted as strategic partner with stakeholders to enhance delivered solutions to clients, leveraging insights from analysis to drive continuous improvement.
- Led cross-functional teams for successful product launches, resulting in increased market share.
- Developed and executed data-driven product strategies for consistent revenue growth.
- Managed product roadmaps, aligning with company goals and ensuring timely delivery of key features.
- Improved user experience by collaborating closely with design and development teams on UI/UX enhancements.
- Reduced time-to-market by optimising workflows throughout entire product lifecycle, from ideation to launch.
Product Development || Project Manager || Delivery Manager
R Systems
01.2021 - 01.2022
- Enhanced operational efficiencies across both organization and clients' businesses
- Implemented process enhancements that resulted in increased productivity, cost savings, and overall operational effectiveness for organization
- Successfully managed multiple projects simultaneously by prioritising tasks according to urgency, resource availability, and alignment with organisational goals.
- Conducted regular quality audits to assess adherence to established processes and identify areas for improvement
- Planned, designed, and scheduled phases for large projects.
- Leveraged audit findings to implement corrective actions and enhance overall process efficiency and effectiveness
- Established 2 new teams of project managers, strategically distributing ongoing projects based on seniority levels and project specifics, resulting in optimised project management and resource allocation
- Conducted comprehensive analyses of business unit, encompassing financial, delivery, and quality perspectives
- Holistic view of operations, facilitating informed decision-making and improved overall performance
- Delivered end-to-end solution for the largest electricity producer and distributor in Romania, leveraging AI technologies such as Machine Learning (ML) and Robotic Process Automation (RPA)
- Enhance and automate internal processes, resulting in improved efficiency and effectiveness in interactions with both individual and corporate clients
- Thorough analysis and redesign of existing processes across multiple departments, including billing, contracting, legal, financial, distribution, technical, operations, sales, and marketing
- By identifying inefficiencies and implementing optimised workflows, significant improvements were achieved in client's operational performance and customer satisfaction levels.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
Product Manager || Project Manager || Product Owner
Cegeka
01.2018 - 01.2021
- Implemented strategic initiatives to enhance operational efficiency and quality standards within UK-headquartered company, with technical teams based in Romania
- Established local centralised quality assurance teams, prioritising automation testing to streamline processes and elevate product quality
- Created local Business Analysis (BA) team and implemented structured process for gathering and establishing requirements, ensuring alignment with stakeholder expectations
- Facilitated relocation of Product Owner (PO) roles within Romanian business unit, enhancing stakeholder management and optimising development process for improved outcomes
- Conducted regular quality KPI checks and project audits to monitor and ensure adherence to established standards, driving continuous improvement initiatives and fostering culture of excellence within organization.
- Increased projects delivery by 75%.
- Delivered E2E solution facilitating budget management and forecasting for all current and future real estate development projects.
- Delivered E2E solution integrated with over 12 third-party systems for major insurance company. This solution was tailored for individuals to efficiently manage their insurance portfolios and make new purchases.
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Developed product documentation to communicate upcoming features and products to internal teams.
- Managed full product lifecycle, from ideation through post-launch support, ensuring consistent quality control measures were in place.
- Implemented Agile methodologies for more efficient project management and team collaboration.
- Managed stakeholder expectations effectively throughout entire product development process.
- Managed product demonstrations and testimonials for performance evaluation.
Quality Assurance Analyst || Financial Analyst
Transilvania Bank
01.2015 - 01.2018
- Joined reputable Romanian institution with over 25 years of market presence
- Beginning as financial analyst, responsibilities evolved to include product verification, ensuring quality and accuracy of IT applications used in loan process for both individuals and legal entities before delivery to clients
- Responsibilities: Software testing, Defect tracking, Traceability, Reporting, Business analysis
- Mentored and coached team members on QA topics and strategies.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
- Acted as liaison between QA team and other departments such as Development, Customer Support, and Product Management, ensuring effective communication throughout all stages of project lifecycle.
- Reduced defect rates through meticulous attention to detail during code reviews, working closely with developers to address any identified issues quickly.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Conducted training sessions for junior QA analysts, enhancing their skills and knowledge of industry best practices.
- Industries: Banking
Financial Analyst
Alpha Bank
01.2010 - 01.2015
- Worked as financial analyst within Alpha Bank Group, prominent entity in Greek financial sector. Renowned for its comprehensive range of top-tier financial products and services, the group excels in retail banking, SMEs and corporate banking, asset management, private banking, insurance product distribution, investment banking, brokerage, and real estate management
- Industries: Banking
- Responsibilities: Business and financial analysis
- Assessed credit risk and analysed financial statements.
- Analysed customer data such as financial statements to determine level of risk involved for extending credit.
- Analyzed credit scores to determine borrowers' creditworthiness.
- Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews.
- Enhanced credit risk assessment by conducting thorough financial statement analysis and cash flow projections.
Financial Analyst
CREDIT EUROPE BANK (ROMANIA) S.A.
01.2008 - 01.2010
- Credit Europe Bank - banking institution from Dutch financial Group Credit Europe NV that provides broad range of products and services for approximately 500.000 individuals, SME's and companies.
- Industries: Banking
- Responsibilities: Business and financial analysis
- Reduced instances of fraudulent activity by implementing robust verification procedures during the application process.
- Assisted in refining company's credit scoring system, leading to more consistent and accurate lending decisions.
- Collaborated with loan officers to effectively communicate complex financial concepts to clients.
Education
Finance And Financial Management Services - Finance And Financial Management Services
Certification -
Skills
- Project Implementation
- Stakeholder Management
- Delivery
- Product Roadmap
- Process Automation
- People management
- Release Planning
- Product Development
Certification
- Business Analysis Foundation
- Problem solving and decision making - iInteract Learning Solutions
Timeline
Senior Product Manager - Morningstar Sustainalytics
01.2022 - Current
Product Development || Project Manager || Delivery Manager - R Systems
01.2021 - 01.2022
Product Manager || Project Manager || Product Owner - Cegeka
01.2018 - 01.2021
Quality Assurance Analyst || Financial Analyst - Transilvania Bank
01.2015 - 01.2018
Financial Analyst - Alpha Bank
01.2010 - 01.2015
Financial Analyst - CREDIT EUROPE BANK (ROMANIA) S.A.
01.2008 - 01.2010
Universitatea „Spiru Haret” Din București - Finance And Financial Management Services, Finance And Financial Management Services
Bcs Foundation - Certification,
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