Cristina Georgiana Alexandru
Iasi,Romania
Summary
Customer-focused Technical Trainee with strengths in enhancing customer satisfaction and engagement. Delivers high-quality service resulting in a 4.9 CSAT score. Trains and mentors team members to optimise performance and ensure operational excellence.
Overview
6
6
years of professional experience
Work History
Technical Trainee
Visma Software SRL
Iasi, Romania
04.2022 - Current
- Maintained clean, safe working environments, reducing accident risks.
- Updated and created documentation and reports to enhance information accessibility and clarity.
- Maximised customer engagement and satisfaction by delivering excellent customer service. (4,9 CSAT)
- Trained employees to maximise team performance.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Identified issues, analysed information and provided solutions to problems.
- Handled customer concerns and escalated major issues to ensure timely resolution.
- Actively listened to customers to fully understand requests and address concerns.
- Contributed to team success by willingly accepting and completing extra tasks.
Trainer
Logiscool
Iasi, Romania
02.2021 - 06.2021
- Mentored learners to enhance subject confidence and competence, fostering a supportive learning environment.
- Delivered training programmes on schedule, ensuring alignment with learner objectives.
- Conducted regular assessments to evaluate trainee progress and identified areas requiring further attention.
- Coordinated with department heads to identify training needs, aligning programmes with strategic goals.
- Developed training courses tailored to assessed student needs, improving engagement and learning outcomes.
- Provided additional materials to enhance training.
Shop Worker
Kaufland Romania SCS
Iasi, Romania
08.2020 - 10.2020
- Guided customers in selecting products and services, ensuring informed choices.
- Resolved customer complaints with empathy, contributing to overall satisfaction.
- Maintained clean, organised shelves through regular visual merchandising, enhancing shopping experience during busy periods.
Education
Bachelor of Science - Math
University of Mathematics ''Alexandru Ioan Cuza''
Iasi01-2024
Bachelor of Science - Informatics
Theoretical High School of Informatics
Iasi01-2020
Skills
- Documentation management
- Performance analysis
- Problem solving
- Customer engagement
- Customer service
- Team building
- Employee training
- Mentoring and coaching
- Strategic planning
- Analytical and critical thinking
- Public speaking
- Communication skills
- Active listening
- Conflict resolution
- Willingness to learn
- Customer focused
- Problem-solving
Timeline
Technical Trainee
Visma Software SRL
04.2022 - Current
Trainer
Logiscool
02.2021 - 06.2021
Shop Worker
Kaufland Romania SCS
08.2020 - 10.2020
Bachelor of Science - Math
University of Mathematics ''Alexandru Ioan Cuza''
Bachelor of Science - Informatics
Theoretical High School of Informatics