Cristinel Marian Stinga
Bragadiru
Summary
Inspiring leader and advisor in the Casinos and Hospitality industry with concrete commercial acumen developed in over 25 years of managerial experience. Active promoter of innovation, integrity and diversity as essential drivers for organizational success in a globalizing market. Committed to make positive impact for all stakeholders, including company's shareholders, employees, community and environment.
Overview
29
29
years of professional experience
Work History
Manager
ARRISE Powering Pragmatic Play
03.2023 - Current
- Performing as a Manager for the largest Online Casino Studio in Romania with over 200 tables.
- Managing a large team of Game Presenters through proactive leadership to establish a performance driven culture.
- Analyzing team performance data to provide meaningful insights and produce realistic and motivating KPI's.
- Cooperating closely with all departments such as Workforce Management, HR, Scheduling, Technical, Training, Quality Assurance and other.
- Establishing a productive relationship with the Senior Management on all aspects of the operation.
Casinos and Hospitality Consultant
Self Employed
11.2021 - 09.2022
- Assessment of Business efficiency for a Casino client on all aspects of the operation.
- Identification of Business Development requirements and producing strategic planning initiatives.
- Implementation of policies with a direct impact on revenue maximization.
- Assisting a Consultancy agency with employment advertising and intervening of candidates for a new Online Casino.
General Manager
Infinity Investment
03.2021 - 10.2021
- Executing the role of General Manager for a new Casino project.
- Directing multiple teams of contractors during venue construction.
- Recruitment of necessary personnel for all departments.
- Floor design, equipment ordering, installment and successful launching.
- Designed and planned three additional Casinos in direct cooperation with the shareholders.
Group Director of Continuous Improvement
Olympic Entertainment Group
12.2019 - 09.2020
- Directing Customer Satisfaction, Lean Management and Operational Excellence at Group level - 6 EU countries.
- Implementation of digitalized Customer Satisfaction surveys.
- Automation of Customer Feedback processes.
- Initiation of structured Mystery Shopper studies.
- Digitalization of Internal Audit processes.
- TQM process management.
- Implementation of a centralized document management system.
- Development of a Customer Satisfaction training program for employees at all levels, creation of authentic Core Values.
- Implementation of a S.M.A.R.T. KPI system.
- R&D new products for increased automation of processes and revenue growth.
- Crisis Management (2020 lockdown) - drafting Health & Safety protocols, resources management, reopening planning.
Director Table Games Operations
Resorts World Sentosa
01.2015 - 06.2018
- Management of Casino Table Games Operation - Mass, Premium and VIP (540 tables, 3,000 - 3,500 employees).
- Achievement of superior results - Top 5 Casino earning property in the world for 9 consecutive years with EBITDA in excess of 3 Billion USD.
- Revenue margin increase through active management of the Gaming Productivity department.
- Coordination of multiple teams across different Business Units.
- Deliverance of world-class customer service.
- Execution of Promotions and Events.
- Talent and career development.
- Development and achievement of S.M.A.R.T. KPI's.
- Compliance to regulatory requirements, liaison with governmental bodies (CRA, CCIB, SPF, IRAS).
Assistant Director of Gaming Productivity (HOD)
Resorts World Sentosa
10.2009 - 12.2014
- New Product Development through multiple B2B partnerships, enhancements to existing products.
- Gaming certifications development with BMM/GLI, Legal, and the Casino Regulatory Authority.
- Achieved the Number 1 Casino in the World by revenue in 2010 with EBITDA in excess of 3 Billion USD.
- Increased property's Singapore Market Share by over 2% in a calendar year through productivity initiatives.
- Design and launch of and new Loyalty marketing program.
- Optimal product utilization and workforce allocation.
- Product mix and pricing elaboration.
- Market research and business development.
- Competitor/Internal analysis.
- Budget completion (Capex/Opex) and strategy.
- Restructuring, up-sizing/downsizing.
Pit Manager
Casino Platinum
10.2008 - 09.2009
- Management of assigned table games areas within the Casino.
- Dynamic interaction with staff and customers.
- Ensuring integrity whilst delivering service.
- Training and development of employees.
Casino Manager (last Position Held)
Norwegian Cruise Line
10.1995 - 01.2008
- Management of entire Gaming Operation.
- Coordination of internal Casino departments (Operations, Finance, Marketing) in order to achieve targets.
- Propagation of excellence in customer service.
- Active participation in ship-side Management Committee and liaison with other department heads in order to ensure a superior product.
- Design and implementation of Promotions and Events.
- Management of a revenue driven business unit and targets achievement.
- Promoting performance driven practices, career development and achievement of superior organizational culture.
Education
Bachelor of Arts - Business Management
University of Derby
Derby, UK2016
Associate of Arts - Cuisine
Instituto De Gastronimia Profesional Mausi Sebess
Buenos Aires, Argentina2008
Skills
- Commercial acumen
- Strategic planning
- Product development
- Organizational change
- Online gaming
- BI Analytics
- Digital transformation
- Loyalty Marketing & VIP
Languages
- English - Professional
- Romanian - Native
- Spanish - Very good
- Russian - Good
Computer Knowledge
- MS Office - Very good
- MS Outlook - Very good
Interests
- Traveling, Sports, Languages
Additional Information
- Drivers License - B
- Agreeable to relocate
- Open to flexible working hours
Timeline
Manager
ARRISE Powering Pragmatic Play
03.2023 - Current
Casinos and Hospitality Consultant
Self Employed
11.2021 - 09.2022
General Manager
Infinity Investment
03.2021 - 10.2021
Group Director of Continuous Improvement
Olympic Entertainment Group
12.2019 - 09.2020
Director Table Games Operations
Resorts World Sentosa
01.2015 - 06.2018
Assistant Director of Gaming Productivity (HOD)
Resorts World Sentosa
10.2009 - 12.2014
Pit Manager
Casino Platinum
10.2008 - 09.2009
Casino Manager (last Position Held)
Norwegian Cruise Line
10.1995 - 01.2008
Bachelor of Arts - Business Management
University of Derby
Associate of Arts - Cuisine
Instituto De Gastronimia Profesional Mausi Sebess
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