Crucianu Anca Alexandra

Automotive industry:

• EDI
• Jobs Monitoring
• Project management

Second and third level support:

• Diagnosing more complex problems
• Investigate and identify root causes
• Collaboration with internal and external teams
• Implementing temporary or corrective solutions and testing them
• Solving critical and complex problems

Project Management:

• Training and coordination of the project team
• Tracking project progress
• Efficient allocation of resources
• Ensuring timely deliverables
• Managing changes to requirements
• Implementation of quality standards according to customer requirements

December 2023-current: maternity leave

Automotive industry:

• EDI
• Jobs Monitoring

Second and third level support:

• Diagnosing customer complex problems
• Investigate and identify root causes
• Collaboration with internal and external teams
• Implementing temporary or corrective solutions and testing them
• Solving critical and complex problems

EDI, Idoc monitoring and system communication in automotive industry:

• Checking of inbound idocs on error, as appropriate, order, material, plant.
• Monitoring of the errors and offering technical solutions to solve them with regard to the SAP module: SD MM.
• Informing solutions to the customer.
• Develop a straight documentation according to customer procedure.
• Ensuring good communication between the central system (warehouse) and collaborating systems.

• Processing orders / customer requests
• Booking of Orders in the ERP system
• Handling customer requests and ensure resolution
• Follow-up on pending items
• Reporting
• Offering information to customers via e-mails/phone;
• Updating ERP regarding clients, supplies, pricing;
• Gathering information from logistics partners and informing customers regarding availability and deliveries;
• Creating orders (SOs) in the ERP system;
• Offering resolutions for internal updating requests: credit/ debit notes, reimbursements;
• Building a relation with clients and sales representatives;
• Checking and solving potential issues between client purchase orders (PO) and system information;
• Communicating with the warehouse and forwarders and efficiently manage the delivery process to ensure return of goods to the final recipient
• Preparing the relevant documents for the orders (export, transport, customs)
• Daily monitoring the assigned orders and customer requests
• Solving issues regarding damaged goods, shipment delayed, etc
• Managing any issues, looking for solutions along with all the parties involved
• Escalating any problems, delays, inconsistencies
• Handling complaints related to logistics and return transports
• Proposing resolution for streamlining activities and taking part in projects to implement these ideas