Csaba Simon
Cluj-Napoca | Kolozsvár,Romania
Overview
16
16
years of professional experience
4
4
years of post-secondary education
Work history
Senior Customer Service Technical Specialist
Wolters Kluwer Financial Services
Cluj-Napoca, Cluj
2025.05 - Current
- Provided technical support, reducing downtime during critical periods.
- Provided technical support for customers, improving their overall experience.
- Reported daily concerns or incidents to management and completed appropriate documentation.
- Conducted hands-on training sessions for new-joiners to enhance their skills and knowledge about the field.
Customer Support Sepcialist
Wolters Kluwer Financial Services
Cluj-Napoca, Cluj
2023.05 - 2025.05
- Maintained up-to-date ledgers, improving transparency in financial reporting.
- Provided technical support, reducing downtime during critical periods.
- Provided technical support for customers, improving their overall experience.
- Reported daily concerns or incidents to management and completed appropriate documentation.
Data Operations Analyst
Wolters Kluwer Financial Services
Cluj-Napoca, Cluj
2021.06 - 2023.05
- Day to day data monitoring, researching, processing and verification of corporate actions.
- Verify corporate action events and various vendor related reports.
- Documenting the changes in the data.
- Interpret corporate action specific data, taxability, and cost allocation based on vendor provided information and pricing.
- Provide ongoing support to the maintenance of the GainsKeeper security master file, which includes but is not limited to the reconciliation of fixed income securities.
- Responsible for issue resolution with third party vendors, support of client specific applications and ad hoc projects.
Manager Assistant
Biletmaster.ro/Eventim.ro
Cluj-Napoca
2018.11 - 2020.12
- Updating the Online and offline ticketing system, Customer and Public Relations, Tech support, Monthly reporting, accounting.
International and Guest Relations
Hungarian State Theatre
Cluj, Cluj-Napoca
2016.09 - 2018.08
- Invitations, Protocol events, Press relations, International festival coordination.
Programme director assistant
Hungarian State Theatre
Cluj, Cluj-Napoca
2014.09 - 2016.07
- Project coordination, Scheduling
PR assistant
Shoshin Theatre Association
Cluj-Napoca
2015.02 - 2016.06
- Press relations, Designer and Promotion tasks
Hosting Board
Hungarian State Theatre
Cluj, Cluj-Napoca
2012.11 - 2013.07
- Ticketing, Hall management
Receptionist
Magma Contemporary Art Space
Sfantu-Gheorghe
2010.09 - 2011.03
Education
Graduation -
Theological School of Sfantu-Gheorghe
Sfantu-Gheorghe 2007.09 - 2011.07
Communication and PR
Babes-Bolyai University
Cluj-Napoca 2012.10 -
Deutsch
Sprachakademie Karlsruhe
Karlsruhe 2011.02 - 2011.09
Skills
- Teamwork Skills
- Multitasking Skills
- Administrative Skills
- Motivated Attitude
- Excellent Customer Service Skills
- Microsoft Office
LANGUAGES
Romanian
Advanced
Hungarian
Native
English
Upper intermediate
German
Elementary
Timeline
Senior Customer Service Technical Specialist
Wolters Kluwer Financial Services
2025.05 - Current
Customer Support Sepcialist
Wolters Kluwer Financial Services
2023.05 - 2025.05
Data Operations Analyst
Wolters Kluwer Financial Services
2021.06 - 2023.05
Manager Assistant
Biletmaster.ro/Eventim.ro
2018.11 - 2020.12
International and Guest Relations
Hungarian State Theatre
2016.09 - 2018.08
PR assistant
Shoshin Theatre Association
2015.02 - 2016.06
Programme director assistant
Hungarian State Theatre
2014.09 - 2016.07
Hosting Board
Hungarian State Theatre
2012.11 - 2013.07
Communication and PR
Babes-Bolyai University
2012.10 -
Deutsch
Sprachakademie Karlsruhe
2011.02 - 2011.09
Receptionist
Magma Contemporary Art Space
2010.09 - 2011.03
Graduation -
Theological School of Sfantu-Gheorghe
2007.09 - 2011.07