Summary
Overview
Work History
Education
Skills
Timeline
Generic
Csongor-Zsolt Szabó

Csongor-Zsolt Szabó

IT Support Engineer

Summary

IT Support Engineer with 9 years of experience with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues.

Overview

14
14
years of professional experience
3
3
Languages

Work History

Level 2 IT Support Engineer

Valeo IT Services International GmbH
01.2020 - Current
  • Improved customer satisfaction by promptly addressing and resolving IT issues.
  • Assisted clients remotely, reducing on-site visits and increasing efficiency in issue resolution.
  • Supported end-users in troubleshooting hardware and software problems effectively.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Created user accounts and assigned permissions.
  • Monitored system performance to identify potential issues.
  • Maintained servers and systems to keep networks fully operational during peak periods.

Service Desk Agent

Valeo IT Services International GmbH
07.2015 - 01.2020
  • Enhanced customer satisfaction by efficiently resolving technical issues and providing clear solutions.
  • Improved team collaboration, actively participating in regular meetings and sharing knowledge on best practices.
  • Reduced ticket resolution time with thorough troubleshooting and problem-solving skills.
  • Increased efficiency by utilizing remote support tools to troubleshoot user issues effectively.
  • Provided exceptional support to end-users, addressing their concerns with empathy and professionalism.
  • Managed critical incidents, coordinating with various teams to ensure timely resolution and minimal business impact.
  • Trained new hires, ensuring a smooth transition into the team and improving overall performance.
  • Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
  • Engaged in user support interactions via telephone, chat and email platforms.
  • Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.

Instrumental Music Teacher

Self-employed
01.2010 - 07.2015
  • Improved student performance by incorporating a diverse range of instrumental techniques and repertoire in lessons.
  • Ensured proper care of instruments through regular maintenance checks; coordinated repairs and replacements as necessary, prolonging their lifespan.
  • Developed individualized learning plans for students, resulting in increased proficiency and confidence in their instrument.
  • Demonstrated commitment to professional development by attending workshops and conferences focused on music education trends and best practices.
  • Instructed students in music theory
  • Advised parents of student progress by communicating student's achievements and developing methods for improvement.
  • Coached students to play various songs on drums
  • Collaborated with other music teachers to expand student knowledge and deliver comprehensive learning experiences.
  • Incorporated creative activities into lessons to engage students and spark interest in music.
  • Attended concerts and performances to support students and arts community.

Education

Master of Arts - Percussion Instruments

Universitatea De Vest Din Timișoara
Timișoara, Romania
04.2001 -

Bachelor of Arts - Percussion Instruments

Universitatea De Vest Din Timișoara
Timișoara, Romania
04.2001 -

High School Diploma -

Liceul De Muzică ”Sigismund Toduță”
Cluj-Napoca, Romania
04.2001 -

Skills

Remote Support

undefined

Timeline

Level 2 IT Support Engineer

Valeo IT Services International GmbH
01.2020 - Current

Service Desk Agent

Valeo IT Services International GmbH
07.2015 - 01.2020

Instrumental Music Teacher

Self-employed
01.2010 - 07.2015

Master of Arts - Percussion Instruments

Universitatea De Vest Din Timișoara
04.2001 -

Bachelor of Arts - Percussion Instruments

Universitatea De Vest Din Timișoara
04.2001 -

High School Diploma -

Liceul De Muzică ”Sigismund Toduță”
04.2001 -

Similar Profiles

CREATE PROFILE
Csongor-Zsolt SzabóIT Support Engineer