Csongor-Zsolt Szabó
IT Support Engineer
Summary
IT Support Engineer with 9 years of experience with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues.
Overview
14
14
years of professional experience
3
3
Languages
Work History
Level 2 IT Support Engineer
Valeo IT Services International GmbH
01.2020 - Current
- Improved customer satisfaction by promptly addressing and resolving IT issues.
- Assisted clients remotely, reducing on-site visits and increasing efficiency in issue resolution.
- Supported end-users in troubleshooting hardware and software problems effectively.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Created user accounts and assigned permissions.
- Monitored system performance to identify potential issues.
- Maintained servers and systems to keep networks fully operational during peak periods.
Service Desk Agent
Valeo IT Services International GmbH
07.2015 - 01.2020
- Enhanced customer satisfaction by efficiently resolving technical issues and providing clear solutions.
- Improved team collaboration, actively participating in regular meetings and sharing knowledge on best practices.
- Reduced ticket resolution time with thorough troubleshooting and problem-solving skills.
- Increased efficiency by utilizing remote support tools to troubleshoot user issues effectively.
- Provided exceptional support to end-users, addressing their concerns with empathy and professionalism.
- Managed critical incidents, coordinating with various teams to ensure timely resolution and minimal business impact.
- Trained new hires, ensuring a smooth transition into the team and improving overall performance.
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Engaged in user support interactions via telephone, chat and email platforms.
- Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
Instrumental Music Teacher
Self-employed
01.2010 - 07.2015
- Improved student performance by incorporating a diverse range of instrumental techniques and repertoire in lessons.
- Ensured proper care of instruments through regular maintenance checks; coordinated repairs and replacements as necessary, prolonging their lifespan.
- Developed individualized learning plans for students, resulting in increased proficiency and confidence in their instrument.
- Demonstrated commitment to professional development by attending workshops and conferences focused on music education trends and best practices.
- Instructed students in music theory
- Advised parents of student progress by communicating student's achievements and developing methods for improvement.
- Coached students to play various songs on drums
- Collaborated with other music teachers to expand student knowledge and deliver comprehensive learning experiences.
- Incorporated creative activities into lessons to engage students and spark interest in music.
- Attended concerts and performances to support students and arts community.
Education
Master of Arts - Percussion Instruments
Universitatea De Vest Din Timișoara
Timișoara, Romania 04.2001 -
Bachelor of Arts - Percussion Instruments
Universitatea De Vest Din Timișoara
Timișoara, Romania 04.2001 -
High School Diploma -
Liceul De Muzică ”Sigismund Toduță”
Cluj-Napoca, Romania 04.2001 -
Skills
Remote Support
Application support
Incident Management
Software Installation
System Administration
Server maintenance
Teamwork and Collaboration
Technical Troubleshooting
System Troubleshooting
Customer Support
Network Administration
Ticket management
Technical Support
Support system management
Online Chat Support
Timeline
Level 2 IT Support Engineer
Valeo IT Services International GmbH
01.2020 - Current
Service Desk Agent
Valeo IT Services International GmbH
07.2015 - 01.2020
Instrumental Music Teacher
Self-employed
01.2010 - 07.2015
Master of Arts - Percussion Instruments
Universitatea De Vest Din Timișoara
04.2001 -
Bachelor of Arts - Percussion Instruments
Universitatea De Vest Din Timișoara
04.2001 -
High School Diploma -
Liceul De Muzică ”Sigismund Toduță”
04.2001 -