Sarah Sidor

My role at WorldClass was dynamic and customer-focused as Lead Receptionist and Sales Manager Assistant, combining front desk operations with sales support and client relationship management. Proven ability to deliver excellent customer experience while actively contributing to sales growth, membership renewals, and business development initiatives.

Key responsibilities and skills:

Front Desk & Customer Service

• Greeted and assisted guests during check-in, maintaining a professional and welcoming front office environment
• Managed payments, deposits, and fees with accuracy and efficiency
• Handled sensitive customer information in compliance with company privacy policies
• Resolved customer issues promptly and escalated complex cases when necessary
• Enhanced overall customer satisfaction through attentive and professional service

Sales Assistant & Client Relations

• Actively promoted and presented membership offers and services to prospective and existing clients
• Built strong customer relationships, contributing to increased sales and retention
• Assisted clients in making informed purchasing decisions through detailed product knowledge and comparisons
• Handled customer inquiries, complaints, and returns in a professional manner
• Managed over 50 calls daily
• Sold over 100 memberships & packages

Sales Support & Field Activity

• Collaborated closely with the Sales Manager on on-site and field activities
• Drove membership renewals by proactively calling registered clients and presenting customized offer options
• Supported barter partnerships and business development activities
• Assisted the sales team with customer transactions and follow-ups

Administrative & Operational Support

• Supported daily administrative tasks, including filing, data entry, and document preparation
• Organized and maintained accurate records and up-to-date documentation
• Assisted in the coordination of company events and promotional activities
• Managed inventory levels to ensure optimal stock availability and minimize shortages

In my role as Assistant Manager at Impakt Imobiliare, I played a vital role in supporting the seamless operation of the real estate business. Responsible for a diverse range of tasks, I effectively managed administrative responsibilities, interacted with clients, and provided valuable assistance to the manager in various operational aspects.

My key responsibilities and the skills I developed were:

• Administrative Expertise: Adept at handling paperwork and ensuring the smooth flow of administrative processes. My attention to detail and organizational skills contributed to the efficient management of documents, contracts, and other essential paperwork.
• Client Communication: Acted as a primary point of contact for clients, addressing inquiries, providing information, and ensuring their needs were met promptly. My interpersonal skills facilitated positive client relationships and enhanced customer satisfaction.
• Phone Management: Managed the company's phone lines, handling calls professionally and directing them to the appropriate parties. This included addressing client queries, scheduling appointments, and maintaining effective communication channels.
• Task Collaboration: Collaborated with the manager to efficiently complete various tasks, contributing to the overall success of the business. This involved assisting in decision-making, coordinating the team and implementing strategies to enhance operational efficiency.
• Recruitment Involvement: Conducted interviews for prospective team members, assessing their suitability and contributing to the hiring process. Additionally, took charge of posting job announcements on various social media platforms, expanding the company's reach.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Developed strong working relationships with staff, fostering a positive work environment.

As a Real Estate Agent at Impakt Imobiliare, I played an important role in connecting clients with their ideal living spaces by closing ovr 10 deals, leveraging my in-depth knowledge of the real estate market and commitment to exceptional customer service.

My Key Responsibilities were:

• Property Search and Analysis: Conducted comprehensive research to identify appealing apartment offers for clients, staying abreast of market trends and client preferences. Proactively sought opportunities to enhance the company's property portfolio.
• Client Acquisition: Applied proactive strategies to identify and engage with potential clients, expanding the company's client base. Established relationships and thoroughly understood the unique housing needs of each client.
• Client Meetings: Conducted meetings with new clients, presenting property offerings, and showcasing the company's capabilities. This approach played a crucial role in establishing rapport and fostering positive client relationships.
• Property Tours and Presentations: Orchestrated property viewings, guiding clients through potential apartments, and presenting features aligned with their requirements. This hands-on approach contributed to informed decision-making and enhanced client satisfaction.
• Negotiation and Closing: Utilized strong negotiation skills to facilitate favorable terms for both buyers and sellers. Assisted clients through the intricate process of closing real estate transactions, ensuring a smooth and satisfactory experience for all parties involved.

Working as a Sales Promoter at BrandLink, I could boost sales for a specific range of products. Leveraging my communication skills and knowledge of active promotions, I engaged with potential customers to highlight key product features and communicate the value propositions.

Key Achievements:

• Successfully communicated and promoted active promotions for certain Products to prospective customers, resulting in a notable increase in product visibility and sales.
• Demonstrated a proactive and enthusiastic approach, effectively inviting potential customers to explore the benefits of the promoted product, thereby contributing to overall sales targets.
• Maintained a high level of professionalism and customer service, fostering positive relationships with clients and contributing to BrandLink's reputation for products promoting.
• My role as a Sales Promoter at BrandLink not only honed my communication skills but also provided valuable experience in the sales department of the company.