Cynthia Anane
Doha
Summary
Experienced in sales, hospitality, and administration. Dedicated customer service professional with a proven track record of delivering excellent service and ensuring a clean and organized environment. Strong focus on customer satisfaction, consistently striving to exceed expectations and create positive experiences. Diverse background equipped with skills to effectively communicate with customers, handle inquiries, and resolve issues promptly. Known for attention to detail and ability to multitask. Confident in ability to contribute to any team and deliver exceptional results.
Overview
12
12
years of professional experience
Work History
Retail Sales Associate
Stradivarius (Alma Trading Azadea Group Holdings Qatar)
06.2023 - Current
- Interact with customers in a positive manner to ensure customer satisfaction and keeping the customer experience quick, easy and fun while helping customers uncover the great deals they are looking for
- Provide highest level of service and knowledge of products to all customers
- Provide honest and confident feedback to customers about style and fit
- Work with team to keep the department customer ready, which means filling orders, stocking, re merchandising, price mark downs, and light cleaning
- Create a smooth fitting room experience by greeting customers and taking them to fitting rooms then sorting and returning clothing to the floor
Stock Keeper
Azadea Group Holdings
03.2022 - 06.2023
- Manage inventory, shipping and receiving procedures
- Manage product availability consistently in both storage and display areas following procedural standards.
- Ensure the right stock package is sent the shop floor for display
- Management of stock to maximize productivity
- Perform inventory cycle; inspect physical conditions of warehouse and equipment
- Receive, unload, and shelve supplies
RECEPTIONIST
ROYAL LAMERTA HOTEL
01.2021 - 01.2022
- Providing a prompt, cheerful and proper greeting of guests
- Registering guests in and out of hotels property management system
- Handling all money transactions at the front desk following standard operating procedures
- Explaining rate structure, available rooms, facilities and services
- Maintain confidentiality of proprietary information; protect company assets
SERVER
HAVANA PUB AND GRILL
01.2020 - 01.2020
- Write patrons food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff
- Presents menu to patrons and answer questions about menu items and making recommendations
- Preparing tables for meals, including setting up items such as linens, silverware, glassware
- Inform customers of daily specials
- Clean tables or counters after patrons have finished dining
HOUSEKEEPING
VERA HOME DOMESTIC SERVICES
01.2015 - 01.2018
- Dust and clean all furnitures, picture frames, Mirrors, windows, baseboards, carpet, inside and outside door panels, door ledges and threshold
- Check and replace all missing items in rooms, including soaps, shampoos, conditioner, hangers, clocks
- Clean and ensure bathtubs, tub ledges, sinks, vanity shelves, toilets, bathroom, mold, mildew and dust free
SALES REPRESENTATIVE
SHYAM GHANA LIMITED
01.2013 - 01.2014
- Ensures cleanliness and visual standards are maintained throughout the day
- Communicates with customers through inbound calls, outbound calls and email channels
- Document customer needs interaction and outcomes in appropriate tool or system
Education
Certified Nursing Assistant - undefined
Berkeley Consulting Institute
Doha01.2025
High School Degree - undefined
Mankranso Senior High School
Kumasi01.2013
Skills
- Customer service (Strong interest to use networking and technology to achieve goals)
- Sales (Ability to multitask in fast paced environments)
- Hospitality
- Administration
- Time management (The ability to work flexible schedules based on business needs)
- Teamwork (Ability to excel in a team environment)
- Communication (Excellent communication and people skills)
- Organizational skills, attention to detail
Timeline
Retail Sales Associate
Stradivarius (Alma Trading Azadea Group Holdings Qatar)
06.2023 - Current
Stock Keeper
Azadea Group Holdings
03.2022 - 06.2023
RECEPTIONIST
ROYAL LAMERTA HOTEL
01.2021 - 01.2022
SERVER
HAVANA PUB AND GRILL
01.2020 - 01.2020
HOUSEKEEPING
VERA HOME DOMESTIC SERVICES
01.2015 - 01.2018
SALES REPRESENTATIVE
SHYAM GHANA LIMITED
01.2013 - 01.2014
Certified Nursing Assistant - undefined
Berkeley Consulting Institute
High School Degree - undefined
Mankranso Senior High School
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