Hi, I’m
Cynthia Nagy
Waitress And Barista
Oradea,BH
Summary
Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee.
Experienced Server offering solid history of accurate order taking, efficient supply restocking and diligent table management. Effective at promoting team success by independently handling side work and cleaning up spills. Extensive knowledge and superior work ethic.
Overview
3
years of professional experience
12
years of post-secondary education
3
Languages
Work History
Street Coffee Roasters Oradea , Bihor
Coffee Barista
07.2022 - 10.2022
Job overview
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
- Cross-sold pastries and sandwiches with coffee orders, boosting customer purchases.
- Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
- Handled OLTP systems, payment processing, cash change and issuing of receipt.
- Kept product inventory stocked during times of customer congestion and high demand.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Prepared eye-catching, creative latte art to please customers.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Promoted additional items with beverages, increasing store sales.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
The Bridge RestaurantOradea, Bihor
Restaurant Waitress and Barista
03.2022 - 06.2022
Job overview
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
- Completed credit payments via card processing systems.
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Performed specialized alcoholic beverage services such as bottle openings and chiller setup.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Served high customer volumes during special events, nights and weekends.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Followed strict recipes and drink measurements to minimize product used.
Petit CaféOradea, Bihor
Coffee Barista and Waitress
02.2022 - 03.2022
Job overview
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
- Handled OLTP systems, payment processing, cash change and issuing of receipt.
- Constantly expanded personal knowledge of coffee styles and varieties.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Controlled line and crowd with quick, efficient service.
- Trained new employees, sharing knowledge and expertise of coffees, teas and merchandise.
Souvenir Oradea, Bihor
Sales Assistant
09.2021 - 01.2022
Job overview
- Coordinated logistics and catering for meetings and sales events.
- Established rapport with customers using active listening and interpersonal skills.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Researched new clients for sales team, inputting contact information into Salesforce.
- Assisted customers with prompt and polite support in-person and via telephone.
- Input credit and debit card payments in POS system to complete purchases.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Fielded customer questions to share information about products, availability and pricing.
ImprovizatOradea, Bihor
Waitress Supervisor
06.2021 - 09.2021
Job overview
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Verified daily sales for end-of-day audits and accurately filled out closing paperwork.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Supervised server staff and simultaneously served personal section of tables.
- Greeted new customers, discussed specials and took drink orders.
- Coached employees on salesmanship and updated menus to increase sales.
- Monitored restaurant traffic across special days and seasons and designed schedules to optimize coverage.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Trained staff members on use of POS system.
Brands360 Oradea , Bihor
Sales Manager
04.2021 - 06.2021
Job overview
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Met with clients, delivering presentations and educating on product and service features and offerings.
- Maintained marketplace visibility marketplace by participating in industry-related and community activities.
- Tracked pipeline data, won vs. lost opportunities and lead response times with Salesforce CRM.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
Carrefour Oradea, Bihor
Sales Assistant
01.2020 - 04.2021
Job overview
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Maintained records related to sales, returns and inventory availability.
Education
Liceul Teoretic “Ady Endre” Oradea, Oradea
Graduation Degree from Foreign Languages And Literatures
09.2007 - 06.2019
Skills
Customer experience management
Timeline
Coffee Barista
Street Coffee Roasters
07.2022 - 10.2022
Restaurant Waitress and Barista
The Bridge Restaurant
03.2022 - 06.2022
Coffee Barista and Waitress
Petit Café
02.2022 - 03.2022
Sales Assistant
Souvenir
09.2021 - 01.2022
Waitress Supervisor
Improvizat
06.2021 - 09.2021
Sales Manager
Brands360
04.2021 - 06.2021
Sales Assistant
Carrefour
01.2020 - 04.2021
Liceul Teoretic “Ady Endre” Oradea
Graduation Degree from Foreign Languages And Literatures
09.2007 - 06.2019
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