Summary
Overview
Work History
Education
Skills
Timeline
Generic
Damaris Cotea

Damaris Cotea

Account Manager
Bucharest

Summary

Although at the beginning of my career, I stand out through excellent problem-solving skills, analytical thinking, and effective communication. My studies in English and German at university have enhanced my intercultural skills and enabled me to interact successfully in an international environment, facilitating both communication and quick adaptation to various professional contexts. I have demonstrated the ability to work both independently and in teams, and I am always open to new challenges that help me grow continuously. I am motivated to contribute to innovative projects, gain practical experience, and support the team in achieving organizational goals through dedication and hard work.

Overview

2
2
years of professional experience
5
5
Languages

Work History

Account Manager

Online Synergy
05.2025 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
  • Developed customized account plans for clients to help them achieve their business goals.
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.
  • Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.

Customer Service Analyst

Pol Invest
12.2024 - 03.2025
  • Efficiently managed customer relationships through multiple channels (phone, email, chat), providing prompt support and tailored solutions.
  • Optimized request resolution processes, reducing response times and enhancing customer satisfaction.
  • Monitored feedback and analyzed data to identify opportunities for service improvement and process optimization.
  • Collaborated across departments (sales, logistics, accounting) to ensure a seamless request management process.
  • Developed reports and analyses on customer behavior, contributing to strategies for improving user experience.
  • Ensured continuous database updates, maintaining a clear record of interactions and solutions provided.

Sales Assistant

Inditex Romania
07.2023 - 09.2023
  • Provided personalized customer assistance, contributing to sales growth and customer loyalty.
  • Managed stock and ensured merchandising met brand standards.
  • Operated the cash register and processed payments efficiently.
  • Maintained an organized and attractive shopping environment.
  • Handled returns and complaints, offering prompt and professional solutions.

Education

Applied Modern Languages, Translation and Interpretation (English - German)

Faculty of Foreign Languages And Literatures, University of Bucharest
Bucharest, Romania
05.2024

High School - Economic Activities Technician

Saint Catherine Technical High School
Urziceni, Ialomita
06.2021

Skills

  • Proactive problem-solving
  • Innovative thinking
  • Steadfast commitment
  • Collaborative mindset
  • Effective leadership
  • Consistent commitment to quality
  • Establishing strategic relationships
  • Effective time management
  • strong attention to detail
  • Effective conflict resolution
  • Collaborative teamwork
  • Proficient in Microsoft Office Suite
  • Proficient in remote collaboration tools

Timeline

Account Manager

Online Synergy
05.2025 - Current

Customer Service Analyst

Pol Invest
12.2024 - 03.2025

Sales Assistant

Inditex Romania
07.2023 - 09.2023

High School - Economic Activities Technician

Saint Catherine Technical High School

Applied Modern Languages, Translation and Interpretation (English - German)

Faculty of Foreign Languages And Literatures, University of Bucharest
Damaris CoteaAccount Manager