Dan Lazaroiu
Bucharest
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable and upbeat person successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
6
6
years of professional experience
Work History
Retail Customer Sales Associate
Sterling Global S.R.L.
12.2022 - 08.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided product and service recommendations to guide customers on products to meet varying needs.
- Informed customers about special promotions and provided detailed information for various products.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Increased revenue by cross-selling and upselling products and services.
- Responded to customer calls and emails to answer questions about products and services.
- Kept detailed records of customer interactions to track and resolve issues quickly.
- Provided training and support to new associates to help provide high-quality customer service.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
- Developed and actualized customer service initiatives to decrease wait times.
- Provided customer feedback to management and identified areas of improvement for products and services.
- Solved problems with products and services by providing customers with technical support.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Listened to customer needs and desires to identify and recommend optimal products.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
- Prioritized helping customers over completing other routine tasks in store.
- Wrapped, boxed and weighed bakery department products.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Retail Customer Sales Associate
Subway Restaurant
06.2017 - 08.2017
Education
Law Degree -
Nicolae Titulescu University
Bucharest06.2027
Skills
- Document and Records Management
- Amazon Alexa
- Flexible Hours
- Mainframe Systems
- Maintaining Clean Work Areas
- Merchandise Orders and Exchanges
- Verbal Communication
- Effective Working Relationships
- Monetary Transactions
- Complex Problem-Solving
- Preparation of Demonstrations
Sports, writing, reading
I am an active person who loves practising physical activities such as fitness, tennis, basketball and more.
Although, I like training my body and my physical skills, I like indoor activities even more. I like reading books and writing journals, keeping there thoughts, ideas, wishes, goals, my day-to-day problems and even short stories. That is my way of traing my mind and soul.
Timeline
Retail Customer Sales Associate
Sterling Global S.R.L.
12.2022 - 08.2023
Retail Customer Sales Associate
Subway Restaurant
06.2017 - 08.2017
Law Degree -
Nicolae Titulescu University
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