Dana Maria Bălăeanu
Customer Support Agent
Iasi,BV
Summary
Dynamic professional with a proven track record at Cargo Media AG, enhancing customer satisfaction and ensuring content compliance. Excelled in problem-solving and communication, adept in billing systems and fraud prevention. Recognized for proficiency in Freshdesk and RocketGate, consistently achieving positive feedback for professionalism and empathy.
Overview
8
8
years of professional experience
16
16
years of post-secondary education
3
3
Languages
Work History
Customer Support Agent
Cargo Media AG
09.2018 - 12.2024
- Enhanced customer satisfaction by promptly addressing and resolving support inquiries.
- Processed cancellation requests with a focus on customer retention and satisfaction.
- Assisted customers with billing inquiries, payment discrepancies, and account adjustments.
- Collaborated with team members to identify common issues and provide consistent solutions, reducing repeat concerns.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Identified and responded to fraud reports, ensuring compliance with company protocols.
- Conducted thorough investigations and reported findings to relevant teams for further action.
- Consistently received positive feedback from customers and management for maintaining professionalism and empathy during challenging interactions.
Content Reviewer
Cargo Media AG
03.2017 - 08.2018
- Evaluated digital content for compliance with established guidelines and policies.
- Identified and flagged inappropriate or unauthorized content , contributing to a safe online environment.
Education
High School Diploma -
Theoretical High School "Dimitrie Bolintineanu"
Bucharest 09.2008 - 06.2024
Skills
Strong communication and problem-solving abilities
Knowledge of billing systems and fraud prevention practices
Proficient in Proficient in Freshdesk and RocketGate
Reading
Passionate about fantasy literature and science-based books, reflecting a creative mindset and a strong drive for learning and discovery.
Timeline
Customer Support Agent
Cargo Media AG
09.2018 - 12.2024
Content Reviewer
Cargo Media AG
03.2017 - 08.2018
High School Diploma -
Theoretical High School "Dimitrie Bolintineanu"
09.2008 - 06.2024
Similar Profiles
Doron LevyDoron Levy
Senior Security Key Account APAC, India & Nordics at Lufthansa Cargo AGSenior Security Key Account APAC, India & Nordics at Lufthansa Cargo AG
Farrukh NajamFarrukh Najam
Freighter Operations Lead Agent. at Lufthansa Cargo AG.Freighter Operations Lead Agent. at Lufthansa Cargo AG.
Emanuelle MarchantEmanuelle Marchant
Call center agent - logistics agent at WestJet Cargo - Expair CargoCall center agent - logistics agent at WestJet Cargo - Expair Cargo