Empathy and Customer Orientation
Daniel Boarna
Team Leader - Claims/Advocacy
Bucuresti
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
15
15
years of professional experience
4
4
Certifications
Work History
Team Leader - Claims/Senior Advocacy Coordinator
Marsh & McLennan
11.2018 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
Team Leader - Claims
Ergo
03.2010 - 11.2018
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Education
BBA - Business Administration
Spiru Haret University
Bucharest, Romania 04.2001 -
Skills
Team Supervision
Software
Effective Communication
Rezolvarea Conflictelor
Analytical thinking
Certification
Insurance Fraud Management
Timeline
Insurance and Reinsurance Intermediary
10-2024
Team Leader - Claims/Senior Advocacy Coordinator
Marsh & McLennan
11.2018 - Current
Insurance and Reinsurance Intermediary
11-2018
Audatex and Construction Costing
03-2013
Insurance Fraud Management
02-2011
Team Leader - Claims
Ergo
03.2010 - 11.2018
BBA - Business Administration
Spiru Haret University
04.2001 -
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