Daniel Mihai
Brand Manager Service
Bucharest
Summary
With over 15 years of experience in after-sales service, logistics, and operations across the agricultural and automotive industries, I bring a strong track record in service order management, warranty coordination, and spare parts logistics. I have led both workshop and administrative teams, implemented ERP systems such as Microsoft Dynamics NAV and Salesforce Field Service, and contributed to continuous process improvements. Focused on operational efficiency and customer satisfaction, I combine hands-on expertise with a practical, solution-oriented mindset.
Overview
29
29
years of professional experience
10
10
years of post-secondary education
7
7
Certifications
2
2
Languages
Work History
Service Brand Manager
IPSO SRL – John Deere, Manitou, Kuhn
Mogosoaia, Ilfov
01.2025 - Current
- Conducted in-depth market and internal data analysis to identify service opportunities and customer needs.
- Developed customer loyalty actions and post-sales service packages to increase customer retention and revenue.
- Focused on enhancing the customer experience throughout service-related projects and initiatives.
- Monitored key performance indicators (KPIs) such as business volume, profitability, service efficiency, and labor allocation.
- Supported branch-level teams with process implementation, provided guidance and operational feedback.
- Reviewed and optimized service workflows and contributed to process innovation and standardization.
- Managed relationships and negotiations with service suppliers and tracked incentive plans.
- Conducted audits across regional service teams to ensure compliance with process standards and performance targets.
After Sales Administration Manager
IPSO SRL – John Deere, Manitou, Kuhn
Mogosoaia, Ilfov
01.2023 - 12.2024
- Monitored network performance through defined KPIs and business reporting.
- Supported revenue growth in After Sales and Service areas.
- Managed supplier warranties and after-sales service contracts.
- Oversaw SVAP contracts, performance bonuses for parts and service, and connected machine alerts.
- Led the implementation and optimization of support systems such as Field Service and Microsoft Dynamics NAV.
Workshop Manager
IPSO SRL – John Deere, Kuhn, Manitou
Mogosoaia, Ilfov
03.2016 - 12.2022
- Organized reception, repair, and return of equipment and coordinated a team of 7 technicians.
- Oversaw service work quality and technical documentation for invoicing.
- Managed scheduling and team performance.
Regional Warranty Coordinator
IPSO SRL – John Deere, Manitou, Kuhn
Mogosoaia, Ilfov
01.2011 - 02.2016
- Handled all warranty claims and repair orders, maintained communication with external suppliers.
- Registered claims in OEM systems and followed up on credit notes.
- Coordinated documentation and returned parts management.
Spare Parts Consultant
IPSO SRL – Renault Trucks
Mogosoaia, Ilfov
04.2006 - 01.2011
- Identified and ordered parts, prepared offers and proforma invoices.
- Managed customer relationships, payments, stock entries, and invoicing.
- Supported debt recovery processes.
Mechanic & Sales Agent
Family Business (Auto Accessories)
Pantelimon, Ilfov
01.1996 - 01.2006
- Worked in a family-owned company focused on production and sale of automotive accessories.
- Handled both technical/mechanical tasks and direct customer sales.
- Acquired deep knowledge of client needs and product customization.
Education
Bachelor’s Degree - Marketing
Spiru Haret University
01.2004 - 01.2007
High School Diploma - Computer Science
“Gh. Airinei” Technical College
01.2000 - 01.2004
Professional Diploma - Electromechanics
Industrial Vocational School
01.1992 - 01.1995
Skills
- Customer-Centric Problem Solving
- ERP proficiency and digital literacy
- Customer relationship management (CRM)
- Team coordination and performance monitoring
- After-Sales Operations Management
- ERP Systems: Salesforce Field Service
- CRM Systems: Microsoft Dynamics Navision
- Office Tools: Microsoft Excel, Word – Advanced
- Others: Spare part identification systems,Supplier custom programs
Certification
The Impact Programme
Driving License
B, 01/01/04
Timeline
Service Brand Manager
IPSO SRL – John Deere, Manitou, Kuhn
01.2025 - Current
After Sales Administration Manager
IPSO SRL – John Deere, Manitou, Kuhn
01.2023 - 12.2024
Workshop Manager
IPSO SRL – John Deere, Kuhn, Manitou
03.2016 - 12.2022
Regional Warranty Coordinator
IPSO SRL – John Deere, Manitou, Kuhn
01.2011 - 02.2016
Spare Parts Consultant
IPSO SRL – Renault Trucks
04.2006 - 01.2011
Bachelor’s Degree - Marketing
Spiru Haret University
01.2004 - 01.2007
High School Diploma - Computer Science
“Gh. Airinei” Technical College
01.2000 - 01.2004
Mechanic & Sales Agent
Family Business (Auto Accessories)
01.1996 - 01.2006
Professional Diploma - Electromechanics
Industrial Vocational School
01.1992 - 01.1995
Similar Profiles
Jacob KerrJacob Kerr
Material Handler at John DeereMaterial Handler at John Deere
Wyatt BrownleeWyatt Brownlee
Technician at AHW John DeereTechnician at AHW John Deere
RAJENDRA CHANDELRAJENDRA CHANDEL
Territory Customer Support Manager at John DeereTerritory Customer Support Manager at John Deere
Maria OrzacMaria Orzac
Info Point Assistant at Kaufland RomaniaInfo Point Assistant at Kaufland Romania
Andrei Daniel MoraruAndrei Daniel Moraru
Senior Quality Assurance Tester at UbisoftSenior Quality Assurance Tester at Ubisoft