Daniel Mihai Tănase
Bucharest
Summary
Detail-oriented IT Support Specialist with experience in troubleshooting, issue resolution, and technical support. Adept at providing high-quality end-user assistance, managing IT assets, and implementing best practices for IT operations. Quick learner with a passion for new technologies, strong communication skills, and the ability to work efficiently under pressure.
Overview
6
6
years of professional experience
Work History
IT HelpDesk Engineer
KMG International (Rompetrol)
09.2023 - 06.2025
- Respond to user inquiries and troubleshoot technical issues via phone, email, or in-person
- Provide step-by-step guidance and assistance to resolve software and hardware problems
- Diagnose and resolve basic technical issues related to operating systems, applications and hardware components
- Document incidents, solutions and user interactions in the ticketing system
- Assist in the setup, installation and configuration of desktops, laptops, printers and other IT peripherals
- Collaborate with higher-level support teams for complex problem solution and cross-functional teams to align project goals and deliverable.s
- Developed cost estimates and project specifications for proposals.
- Educate users on basic software functionality and best practices to enhance their overall IT experience
- Escalate unresolved issues to the appropriate support teams while providing detailed information for efficient problem resolution
- Follow up with users to ensure the successful resolution of their technical problems
Back Office Support Specialist
DKV MOBILITY SERVICES BUSINESS CENTER GmbH + Co. KG
09.2021 - 09.2023
- Taking requests received through different sales channels and processing them
- Checking the documentation specific to each request (e.g Identity documents, order forms, commercial register extracts, bank extracts, commercial offers, purchase orders, financial reports of businesses)
- Verification and application of lending rules
- Entering data into the used systems and configuring the products according to customer requests and internal procedures
- Performance is measured on a variety of Key Performance Indicators (KPI’s), including SLA, and customer services
- Providing support to other teams and Leadership Team Members, creating and maintaining spreadsheets
- Internal support for Sales, Business, and Account Management teams: help to resolve technical questions, provide product and tech trainings, etc
Customer Support Representative - Order Support
Computer Generated Solutions Inc.
08.2019 - 08.2021
- Resolves product or service problems by clarifying the customer's complaints, determining the cause of the problem, selecting and explaining the best solution, offering correction or adjustment, and following up to ensure resolution
- Mentored new team members on best practices in customer engagement and issue resolution techniques.
- Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
- Collaborated with cross-functional teams to streamline support processes and improve service delivery.
- Resolved customer inquiries efficiently through multi-channel communication, enhancing overall customer satisfaction.
Education
Bachelor's Degree - Economic Informatics
Academy of Economic Studies
Bucharest01-2026
Baccaulaureate - Philology - Bilingual Portuguese
Eugen Lovinescu Theoretical High School
Skills
- Database Management (SQL, Oracle, MySQL)
- Programming (Python, Java, C#, C, C)
- Data Analysis & Statistics
- Microsoft Excel (Formulas, PivotTables, Macros)
- ERP Systems
- Data analysis
- Cybersecurity Basics
- Windows OS / macOS Support
- Active Directory (AD)
- Office 365 / Microsoft 365 Administration
- VPN Configuration
- Remote Desktop Support (RDP, AnyDesk, TeamViewer)
- ITIL Foundation Concepts
Languages
Romanian
Native language
English
Advanced
C1
Timeline
IT HelpDesk Engineer
KMG International (Rompetrol)
09.2023 - 06.2025
Back Office Support Specialist
DKV MOBILITY SERVICES BUSINESS CENTER GmbH + Co. KG
09.2021 - 09.2023
Customer Support Representative - Order Support
Computer Generated Solutions Inc.
08.2019 - 08.2021
Baccaulaureate - Philology - Bilingual Portuguese
Eugen Lovinescu Theoretical High School
Bachelor's Degree - Economic Informatics
Academy of Economic Studies
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