Daniel - Nicolae Paiuc

· Manage the full lifecycle of problems and known errors for Vodafone Netherlands, focusing on mobile network and IT domains.

· Lead root cause investigations into major incidents, recurring issues, and severe performance degradation.

· Collaborate closely with the Change Management team and actively participate in Change Advisory Board meetings.

· Ensure change requests tied to known errors and recurring incidents are thoroughly scoped, risk-assessed, and scheduled to minimize service disruption.

· Drive improvements in change success rate through strategic alignment between problem resolution and change planning.

· Serve as escalation point for technical teams, customers, and stakeholders regarding problem management related topics

· Develop and update the end-to-end Problem Management process based on ITIL principles.

· Oversee proactive problem management, including preventive network health checks.

· Managed major incident resolution across multiple Vodafone markets: the following Vodafone markets: Italy, Netherlands, Romania, Ireland, Hungary, Czech Republic, Greece and Albania.

· Facilitated and coordinated communication and alignment between cross-functional teams, local markets, 3rd party vendors and senior leadership during major and critical incidents.

· Contributed to post-incident Root Cause Analysis and integrated findings into the problem management and continual service improvement processes.

· Acted as primary escalation point for the D-NOC support teams during complex outages.

· Collaborated with vendors and partners to drive resolution and process enhancements.

· Performed 24/7 monitoring and acted as first escalation point for fixed network outages in the Netherlands.

· Verified change implementations with field teams to ensure execution and success.

· Investigated and resolved network alarms across multiple technologies.

· Coordinated with internal teams to prioritize and route network service requests.

· Supported field engineers with service installations and maintenance for business clients.

· Conducted basic configuration and troubleshooting of telecom systems.