Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Daniel Sîrbu

Daniel Sîrbu

BPM Expert @ ING Romania | LSS Black Belt | Prince2 | Process Mining
Bucharest,Bucharest

Summary

As an ambitious and disciplined professional with strong planning, organizational and time management abilities, I'm a natural leader and a strong believer in communication & transparency. Specialized in process optimization and cost reduction with proven expertise in streamlining operations and driving productivity, I'm also skilled in project management and continuous improvement methodologies. Throughout my career, I have demonstrated commitment to continuous learning and self-improvement, constantly adapting to new challenges and striving to align transformation with forwardthinking strategies. To sum up my experience:

- 9 years of people management, different setups, up to 50 colleagues

- 15+ talents helped to change their career towards valuable leads or experts

- 8 years experience in Process Improvement coordinating initiatives and/or a dedicated team mainly focused on eliminating waste, RPAs or automation

- 8 years experience in Project Management

- 8 years experience in Scoring/Model Management and Data Analytics

- 8 years experience for operational & scoring IT Applications lifecycle (100+ users from 5 different Areas)

- 6 years of Vendor Management: up to 10 partners offering with different services

- Individual development each year: 2-3 conferences, 15-25 books, 2-3 trainings/courses per year

Overview

18
18
years of professional experience
4
4
Certifications
1
1
Language

Work History

Sr. Process Expert

ING Romania
07.2024 - Current
  • Implementing and optimizing process mining solutions to enhance process visibility and performance
  • Leading process improvement initiatives using methodologies like Lean Six Sigma
  • Applying zero-based design and process redesign to reinvent workflows and eliminate inefficiencies
  • Conducting business analysis to identify market opportunities, as well as opportunities for automation and optimization

Operational Efficiency Manager

ING Romania
12.2020 - 06.2024
  • Coordinate OPS efforts to streamline processes: 70+ equivalent FTEs saved in 3.5 years
  • Lead a team of four process experts in continuously transforming OPS processes and implementing efficiency projects across the Operations area
  • Monitor efficiencies, update plans, and propose simplification, improvement, and automation of internal processes to ensure alignment with strategic drivers
  • Initiatives regarding digital transformation: ticket management, communication, process mining, others

Head of Collection & Recovery Services (ad int.)

ING Romania
04.2019 - 11.2020
  • Managed and developed teams totaling approximately 50 people
  • Drove efficiency and effectiveness in department processes, defining and executing the roadmap for future developments

Team Lead Analysis & Monitoring Portfolio

ING Romania
07.2015 - 03.2019
  • Directed operational & scoring applications lifecycle: business case collection, prioritization, development coordination, and testing oversight
  • Managed relationships with Collection Agencies and various external service providers to ensure cost-effective and efficient collections

Process Analyst

ING Romania
06.2012 - 06.2015
  • Monitored a dedicated scoring IT application, ensuring accurate data input and output
  • Analyzed and recommended improvements to the strategy & scoring process, including statistical analysis of performance metrics

Collection Officer/Specialist Early/Late Team

ING Romania
08.2008 - 05.2012

Financial Advisor

CreditLink Corporation
12.2007 - 02.2008

Financial Advisor - Collections & Customer Care

Cofidis
04.2007 - 11.2007

Financial Advisor - Collections & Customer Care

HVB Banca pentru Locuinte S.A
12.2006 - 03.2007

Education

Certificate in Organizational Leadership - undefined

Harvard Business School Online
01.2023 - 3 2023

Finance - Banking

"Spiru Haret" University Bucharest
Bucharest
01.2006 - 1 2009

High School - Mathematics and Computer Science

"Dimitrie Cantemir" Military Highschool
01.2002 - 1 2006

Skills

Process Mining

Certification

PRINCE2 Foundation Certificate in Project Management

Timeline

Sr. Process Expert

ING Romania
07.2024 - Current

Certificate in Organizational Leadership - undefined

Harvard Business School Online
01.2023 - 3 2023

Operational Efficiency Manager

ING Romania
12.2020 - 06.2024

Head of Collection & Recovery Services (ad int.)

ING Romania
04.2019 - 11.2020

Team Lead Analysis & Monitoring Portfolio

ING Romania
07.2015 - 03.2019

Process Analyst

ING Romania
06.2012 - 06.2015

Collection Officer/Specialist Early/Late Team

ING Romania
08.2008 - 05.2012

Financial Advisor

CreditLink Corporation
12.2007 - 02.2008

Financial Advisor - Collections & Customer Care

Cofidis
04.2007 - 11.2007

Financial Advisor - Collections & Customer Care

HVB Banca pentru Locuinte S.A
12.2006 - 03.2007

Finance - Banking

"Spiru Haret" University Bucharest
01.2006 - 1 2009

High School - Mathematics and Computer Science

"Dimitrie Cantemir" Military Highschool
01.2002 - 1 2006
Daniel SîrbuBPM Expert @ ING Romania | LSS Black Belt | Prince2 | Process Mining