Alexandru Daniela
Member Services Representative
Bucuresti,Romania
Summary
Proven Client Services Member Representative with a track record of enhancing client retention rates at Herbalife Ltd. through exceptional customer service and data trend analysis. Skilled in data entry and client relationship building, adept at delivering solutions that anticipate client needs. Achieved increased customer loyalty by resolving complaints with empathy and professionalism.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
Client Services Member Representative
Herbalife Ltd.
06.2019 - Current
- Analyzed data trends within the industry to anticipate client needs and offer proactive solutions accordingly.
- Delivered informative presentations during client meetings, showcasing the value of offered services.
- Provided exceptional customer service, leading to increased client retention rates.
- Participated in industry events and conferences to stay informed about market trends affecting our clientele.
- Processing applications, transactions, or account modifications for members.
- Answering phone calls or emails and addressing customer inquiries.
- Assisting members in using online platforms or services.
- Providing information about products, services, policies, and procedures.
Front Desk Cashier
UKR LOGISTICS
Bucuresti, Romania
08.2017 - 06.2019
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Developed and managed relationships with customers to increase customer loyalty.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Education
Master of Science - Psychology of Human Resources
Universitatea Titu Maiorescu
Bucharest, Romania 04.2001 -
Bachelor of Science - European Studies
Facultatea De Litere, Universitatea Bucuresti
Bucharest, Romania 04.2001 -
Skills
Strong empathy
Languages
Romanian
Native language
English
Advanced
C1
Spanish
Elementary
A2
Certification
Software Development -Software Tester
Timeline
Software Development -Software Tester
07-2021
Client Services Member Representative
Herbalife Ltd.
06.2019 - Current
Front Desk Cashier
UKR LOGISTICS
08.2017 - 06.2019
FCE- FIRST CERTIFICATE IN ENGLISH
05-2014
Master of Science - Psychology of Human Resources
Universitatea Titu Maiorescu
04.2001 -
Bachelor of Science - European Studies
Facultatea De Litere, Universitatea Bucuresti
04.2001 -
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