Advanced skills in Microsoft Office Suite (Word, Excel, PowerPoint) for documentation and data analysis
Daniela Saghin
Sales IT
Summary
Detail-oriented, organized, and meticulous employee. Works at a fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Successful IT Sales offering more than 4 years of experience in demanding environments focused on producing cutting-edge designs for IT . Skilled in directing development with a creative and performance-oriented approach. Well-organized and customer-focused with proven skills in project management and team leadership.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Inside Channel Sales Developer
Veeam Software
02.2022 - Current
- Global leader in Modern Data Management
- The Inside Channel Developer is responsible for the discovery, recruitment, and onboarding of new resellers and partners for the Veeam ProPartner Program
- Enables new partners toward promotion to higher levels of Veeam channel program, as well as reactivation and re-engaging partners that have slowed transactions
- Qualification of potential partners by qualifying their business needs and identifying potential and if positive, push them to get registered on the ProPartner
- Work with Incoming requests from non-manage partners (calls, emails), processing queries, ProPartner issues, and licensing cases.
- Tested programs and databases to identify issues and make necessary modifications.
- Designed, developed, and implemented website software applications based on analyzed requirements and understanding of industry technical standards.
- Discussed issues with team members to provide resolution and apply best practices.
- Translated customer requirements into written use cases.
Key Account Manager
dcs plus
12.2019 - 02.2022
- Dcs+ develops technology solutions for the travel industry: tour operator solutions, ERP software, and B2C online solutions.
- Developed and delivered presentations to key customers to position products and services.
- Negotiated and maintained cost-effective contract pricing structures with vendors to produce a positive return on investment.
- Positioned global capabilities to expand market share.
- Analyzed sales to manage the life cycle of products, inventory models, and selling rates.
- Attended monthly sales meetings and quarterly sales training.
- Contributed to team objectives in a fast-paced environment.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
Customer Success Manager
dcs plus
09.2018 - 11.2019
- Dcs+ develops technology solutions for the travel industry: travel reservation software, tour operator solutions, ERP software, B2C online solution
- Learn the best strategies for optimizing customer retention
- Maximize Adoption Rates
- Improve Retention
- Improve Onboarding.
- Played an instrumental role in client satisfaction by working with operational teams for the proper resolution of service issues.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Established strong relationships with key customers, resulting in increased customer loyalty.
Passenger Service Agent
Tripsta/TravelPlanet24/Airtickets
12.2015 - 06.2018
- Senior ticketing agent mastering 3 GDS systems (WorldSpan, Amadeus, Sabre), responsible for airline communication and complaint handling, professionally managed crisis circumstances for passengers
- Highly skilled ticketing agent in Passenger Service Center, handled complex ticketing requests and offered after-sale support in 3 different GDS
- Handled calls, e-mails, and online bookings concerning flight e-tickets and other flight-related products or services, as well as performed various activities such as schedule changes and disruption scenarios
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Oversaw ticketing, gate and ramp services.
- Monitored security and maintained operational protocols.
- Rescheduled flights, issued refunds and assisted passengers with alternative travel arrangements.
- Prepared detailed passenger manifests and other reports to meet organizational needs.
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Escorted handicapped passengers from terminal to aircraft.
- Monitored and processed ticket sales, refunds and upgrades to meet diverse passenger needs.
- Conducted crisis communication with airlines and negotiated irregularity situations on behalf of the passengers
- Provided guidance and assistance for English-speaking markets while maintaining a high standard of customer service level and handling complaints.
- Tagged baggage and routed to the appropriate location for loading and screening.
- Announced flight status updates and information about gate changes over PA system.
Travel consultant
eSKY Travel Search
02.2015 - 12.2015
- Organized trips for individual, family, and business travelers.
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
Senior Check-in Agent
Globe Ground (Henry Coanda International Airport)
09.2009 - 02.2015
- Reviewed tickets, identification, and passports to verify traveler identity.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Directed passengers to the correct airport terminal locations.
- Input customer reservations, payment sources, and contact details into Sabre system.
- Checked baggage at gate and loaded onto ramp.
- Followed-up on will-call orders to verify attendance and contacted previous or cancellation list customers to fill available or newly opened spaces.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Produced and shared customer service reports to support management decision-making.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Sold, printed, and issued tickets to guests.
- Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
Education
High School - Philology
1Mai
09.1997 - 06.2001
Skills
Requirements Gathering
undefinedWebsites
instagram.com/dani saghin
Software
Familiarity with project management tools like Jira and Salesforce for efficient collaboration and task tracking
Proficient in using tools such as Slack, Microsoft Teams, and Zoom for effective communication and collaboration
Problem-solving and critical thinking
Interests
I have a keen interest in staying updated with the latest technological advancements Exploring new technologies and understanding their potential applications is both a hobby and a professional pursuit
I have a passion for outdoor activities, including hiking, cycling, and nature photography These pursuits not only help me maintain a healthy lifestyle but also provide a balance to my technology-focused interests
I find fulfillment in giving back to the community through volunteer work Engaging in initiatives that contribute to social causes is something I actively pursue during my free time
I prioritize maintaining a healthy lifestyle through regular exercise and mindfulness practices Physical well-being is crucial for sustaining high levels of energy and focus in both personal and professional endeavours
I have an appreciation for various forms of art, including music and visual arts Attending concerts, visiting art galleries, and exploring different artistic expressions add a touch of creativity to my interests
Knitting
Knitting is not just a craft for me; it's a meditative and creative practice that allows me to express myself and create tangible, beautiful items. I discovered the art of knitting several years ago, and it has since become a meaningful and enjoyable part of my life.
Knitting serves as a therapeutic outlet for me. The repetitive motions and focus required in knitting provide a sense of calm and mindfulness, making it a perfect way to unwind after a busy day.
I'm passionate about exploring different yarns, textures, and colors to create unique and personalized pieces. Whether it's a cozy sweater, a delicate scarf, or intricate lacework, each project is an opportunity to express my creativity and design sensibilities.
One of the aspects I love about knitting is the ability to create handmade gifts for friends and family. The thought and effort put into crafting something special make these gifts more meaningful and cherished.
Knitting is a versatile craft with endless possibilities. I am continually expanding my skills by learning new stitches, techniques, and exploring patterns. The learning process keeps the hobby exciting and dynamic.
Completing a knitting project gives me a profound sense of accomplishment. Witnessing the transformation of a ball of yarn into a finished item is not only satisfying but also reinforces the value of patience and perseverance.
Knitting aligns with my values of sustainability and eco-conscious living. By creating my own clothing items, I contribute to reducing reliance on mass-produced, fast-fashion items and promote a more sustainable and mindful approach to fashion.
In summary, knitting is not just a hobby; it's a meaningful and fulfilling part of my life that allows me to connect with my creative side, unwind from the demands of daily life, and contribute to a more sustainable and thoughtful way of living.
Timeline
Inside Channel Sales Developer
Veeam Software
02.2022 - Current
Key Account Manager
dcs plus
12.2019 - 02.2022
Customer Success Manager
dcs plus
09.2018 - 11.2019
Passenger Service Agent
Tripsta/TravelPlanet24/Airtickets
12.2015 - 06.2018
Travel consultant
eSKY Travel Search
02.2015 - 12.2015
Senior Check-in Agent
Globe Ground (Henry Coanda International Airport)
09.2009 - 02.2015
High School - Philology
1Mai
09.1997 - 06.2001
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