Daniela Saghin
Bucharest
Summary
Detail-oriented, organized, and meticulous professional with a proven track record in fast-paced environments. Known for meeting tight deadlines with enthusiasm and efficiency. A collaborative team player eager to contribute to organizational success.
With over four years of successful IT sales experience, I have consistently excelled in demanding environments by producing innovative designs for IT solutions. Skilled in leading development projects with a creative and performance-driven approach. Highly organized and customer-focused, with demonstrated expertise in project management and team leadership.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Business Development Representative
Concentrix
Bucharest, Romania
05.2024 - Current
- Increased client base by identifying potential customers and initiating strategic outreach.
- Consistently met or exceeded sales targets, contributing significantly to overall success of the team.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Expanded business through effective network development, identifying new, and prospective clients.
Inside Channel Sales Developer EMEA Region
Veeam Software
Bucharest
02.2022 - Current
- Inside Channel Developer is responsible for discovery, recruitment, and onboarding of new resellers and partners for Veeam ProPartner Program
- Enables new partners toward promotion to higher levels of Veeam channel program, as well as reactivation and re-engaging partners that have slowed transactions
- Qualification of potential partners by qualifying their business needs and identifying potential and if positive, push them to get registered on ProPartner
- Work with Incoming requests from non-manage partners (calls, emails), processing queries, ProPartner issues, and licensing cases.
- Managed over 200 accounts on African territory and Nordics.
- Designed, developed, and implemented website software applications based on analyzed requirements and understanding of industry technical standards.
- Discussed issues with team members to provide resolution and apply best practices.
- Translated customer requirements into written use cases.
Key Account Manager
dcs plus
Bucharest
12.2019 - 02.2022
- Dcs+ develops technology solutions for travel industry: tour operator solutions, ERP software, and B2C online solutions.
- Developed and delivered presentations to key customers to position products and services.
- Negotiated and maintained cost-effective contract pricing structures with vendors to produce positive return on investment.
- Positioned global capabilities to expand market share.
- Analyzed sales to manage life cycle of products, inventory models, and selling rates.
- Attended monthly sales meetings and quarterly sales training.
- Contributed to team objectives in fast-paced environment.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
Customer Success Manager
dcs plus
Bucharest
09.2018 - 11.2019
- Dcs+ develops technology solutions for travel industry: travel reservation software, tour operator solutions, ERP software, B2C online solution
- Learn best strategies for optimizing customer retention
- Maximize Adoption Rates
- Improve Retention
- Improve Onboarding.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Established strong relationships with key customers, resulting in increased customer loyalty.
Senior Ticketing Agent
Tripsta/TravelPlanet24/Airtickets
Bucharest
12.2015 - 06.2018
- Senior ticketing agent mastering 3 GDS systems (WorldSpan, Amadeus, Sabre), responsible for airline communication and complaint handling, professionally managed crisis circumstances for passengers
- Highly skilled ticketing agent in Passenger Service Center, handled complex ticketing requests and offered after-sale support in 3 different GDS
- Handled calls, e-mails, and online bookings concerning flight e-tickets and other flight-related products or services, as well as performed various activities such as schedule changes and disruption scenarios
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
- Oversaw ticketing, gate and ramp services.
- Rescheduled flights, issued refunds and assisted passengers with alternative travel arrangements.
- Prepared detailed passenger manifests and other reports to meet organizational needs.
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Monitored and processed ticket sales, refunds, and upgrades to meet diverse passenger needs.
- Conducted crisis communication with airlines and negotiated irregularity situations on behalf of passengers
Travel Consultant
eSKY Travel Search
Bucharest
02.2015 - 12.2015
- Organized trips for individual, family, and business travelers.
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
Senior Check-in Agent
Globe Ground (Henry Coanda International Airport)
Bucharest
09.2009 - 02.2015
- Reviewed tickets, identification, and passports to verify traveler identity.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Directed passengers to correct airport terminal locations.
- Input customer reservations, payment sources, and contact details into Sabre system.
- Checked baggage at gate and loaded it onto ramp.
- Followed up on will-call orders to verify attendance and contacted previous or cancellation list customers to fill available or newly opened spaces.
- Provided high level of customer service to each person by engaging customers and using active listening and effective interpersonal skills.
- Produced and shared customer service reports to support management decision-making.
- Provided follow-through on all calls with confirmations and dissemination of requested information.
- Sold, printed, and issued tickets to guests.
- Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
Education
High School - Philology
1Mai
Ploieşti, PH06.2001
Skills
- P > Process Documentation
- P > Virtualization
- P > Project Management
- P > Software Development
- P>Account planning
- P>Presales
- P>Presentations
- P>Romanian
- P>Software Sales
- P>Sales Campaigns
- P>Sales Target management
Websites
Certification
GDS:
- Worldspan
- Sabre
- Amadeus
CRM:
- Salesforce
Languages
Romanian
Native language
English
Advanced
C1
French
Elementary
A2
Spanish
Upper intermediate
B2
Timeline
Business Development Representative
Concentrix
05.2024 - Current
Inside Channel Sales Developer EMEA Region
Veeam Software
02.2022 - Current
Key Account Manager
dcs plus
12.2019 - 02.2022
Customer Success Manager
dcs plus
09.2018 - 11.2019
Senior Ticketing Agent
Tripsta/TravelPlanet24/Airtickets
12.2015 - 06.2018
Travel Consultant
eSKY Travel Search
02.2015 - 12.2015
Senior Check-in Agent
Globe Ground (Henry Coanda International Airport)
09.2009 - 02.2015
High School - Philology
1Mai