Summary
Overview
Work History
Education
Skills
Affiliations
Work Availability
Quote
Timeline
Volunteer
DANIEL IONUT SERBANESCU

DANIEL IONUT SERBANESCU

Commercial Business Leader And Coach
Bucharest

Summary

COMMERCIAL MANAGER IN TELECOMMUNICATION INDUSTRY


I am an energetic, motivated, and dynamic professional, an excellent team player and result focused person who sets and achieve high targets by continuously analyzing, adapting and improving the way of working in order to obtain the best performance possible.

I have graduated Informatics specialization on Titu Maiorescu Bucharest University, where I have gained experience in working with fixed but also abstract data.

I enjoy studying and easily understand different cultures to adapt to their requirements, needs and way of living.

I am very dedicated and focused on the development of my people skills that are helping me daily to easily create a personal or working connection with any individual or group of people.

I have a born leadership initiative and I feel very confident and comfortable while public speaking or mentoring programs.

To improve my leadership set of skills and mentality, I studied and graduated from a one-year program for individual and team performance professional Coaching School.

I have been gaining experience in Consumer and B2B markets, either retail or direct sales approaches organizations and strategies, in the last 17 years with great results and continues growing responsibilities, skills and contribution to developing new channels, increase productivity and result on business goals.

Overview

17
17
years of professional experience
1
1
year of post-secondary education

Work History

Regional Commercial Business Manager

VODAFONE ROMANIA
Bucharest
11.2019 - Current
  • Manage the integration of existing channels from ex UPC merged team in the new bigger and diverse organization of Vodafone with highest scores of employee engagement
  • Conduct research to identify customer and employee needs
  • Promoted talents in organization to place the right people in charge of business growth
  • Extend the sales structure by adding new models of sales channels such as digital or senior farming teams
  • Deliver the budgets and continuously find new business opportunities for new financial streams
  • Managed the biggest part of the business department responsibility, 45 % of the business segment revenue and client base - 30 million Euro annually revenues
  • Higher rates of promoting talented people: 2 Regional Managers, 5 Area Development Managers, 1 Digital Manager, 2 Trainers, 1 Presales Manager
  • Integrate the newly rebranded Indirect Sales channels and strength up the level of collaboration and business know-how with positive impact on financial margin growth and customer NPS
  • Act as backup for Head of Direct Sales channels and continuously promoting the organization values and way of doing business performance with a pro customer and employe centric view.

Regional Business Manager

UPC ROMANIA
Bucharest
11.2015 - 11.2019
  • Build from scratch the Direct sales channels and Indirect sales through retail consumer channel
  • Deliver monthly results for all KPI`s such revenue, new customer acquisition, number of new services, retention rate and Net Promoting Score (NPS)
  • Weekley reporting and sharing best practices with Head of B2B SoHo from Central-East Europe
  • Develop strategy, budgets, and logistic tools to build a direct sales field channel and indirect retail sales channel
  • Reaching monthly extra results versus objectives, who place our team on 4 years on a row of double-digit growth
  • Inspire other countries business Leads to follow our business model and best practices
  • Promote talented people: 1 Channel Partners Manager, 1 Key Account Special Projects, 4 Area Managers.

Senior Coordinator Direct Sales Channels

DANIEL IONUT SERBANESCU, C2 General 3, UPC ROMANIA
Bucharest
10.2013 - 11.2015
  • Recruit sales talents for all organization projects: BAU field operations, M&A, NewBuild
  • Ensure the strategies, tactics, and proper logistics for the sales team to deliver results
  • Design the commercial commission scheme and special incentives for the sales force and continues adapting in order to sustain growth
  • Establish sales quotas objectives and main KPI`s to be assessed in performance individual reviews
  • We’ve encounter verry good sales performance, with a high level of productivity and very low rates of human resources churn
  • Verry smooth operational accommodation through various projects priorities and massive network expansion through low costs of network deploying sustained with high market share results delivered in new build projects like new cities or residential expanding new areas
  • Develop strong leadership, trainee and management set of capabilities and personal skills
  • Build new sales channels in organization: Green Area for special new buildings and cities, merge and acquisition commercial team Integrate new functionalities to improve the user experience
  • Deliver constantly over 100% vs objectives results on all KPI`s and projects.

Retail Regional Sales Coordinator

UPC ROMANIA
Bucharest
07.2009 - 10.2013
  • Lead the transformation process from two channels in store to one stand-alone channel with all capabilities needed: sales process, cashiers, customer service
  • Deliver a better strategy for placing retail stores with cost efficiency and higher brand awareness KPI’s
  • Manage the P&L and find proper new locations for a better store experience and brand awareness
  • Build an agile sales organization capability to deliver complot client services in store
  • Deliver budgeted sales results and develop a customer centric oriented sale culture
  • In charge of the relation with the regional or national authorities Public Sector Customers
  • Encountered extraordinary sales performance who moved the business to higher level of sales
  • KPI`s but also that been placing the UPC organization on second place from customer experience professional evaluation processes NPS.

Business & Mobile Sales Specialist

DANIEL IONUT SERBANESCU, ROMTELECOM ROMANIA
BUCHAREST
06.2007 - 07.2009
  • Quickly learn and adapt to work with fixed services operations and business to business services
  • Deliver the sales KPI`s for fixed, mobile services and business to business solutions
  • Ensure a high level of customer experience rates
  • In charge of logistical mobile devices orders for national retail team
  • Took charge of influencing the mobile and business sells performance for regional and national level
  • In charge of forecasting and acquiring proper mobile devices to sustain the retail organization sales goals
  • Win the internal Sales competition: “Best Seller of the Year”.

Shop Manager Assistant

GERMANOS ROMANIA SRL
BUCHAREST
12.2005 - 06.2007
  • Smooth accommodation into my first professional challenge
  • Quickly being promoted from Sales to Shop Manager Assistant
  • Deliver the sales KPI`s for fixed, mobile, and Smart devices
  • Ensure a high level of customer experience rates and brand promoting
  • In charge of team recruiting, performing and continuous training for new devices and services
  • Responsible for team management, logistical or financial operations
  • Report and propose sales initiatives, campaigns to exceed the sales quotes
  • Manage to stay on the top three Germanos Stores on national level for entire period I’ve worked in the team.

Education

Informatics and Engineering

TITU MAIORESCU UNIVERSITY

Accreditated Profesional Coach - Coaching

Coaching Partners
Bucharest,Romania
04.2018 - 04.2019

Skills

Telecommunications

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Affiliations

Accredited Professional Coach – 2019 Coaching Partners School and Ministry of Labor from Romania Sales & Communication & Management Trainings – 2005-2022 Germanos, Romtelecom, UPC, Vodafone – Intern of with Educational Partners


I hereby give consent for my personal data included in my application to be processed for the purposes of the recruitment process under the Personal Data Protection Act as of 29 August 1997 (Journal of Laws 2016, item 922 as amended).

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Regional Commercial Business Manager

VODAFONE ROMANIA
11.2019 - Current

Accreditated Profesional Coach - Coaching

Coaching Partners
04.2018 - 04.2019

Regional Business Manager

UPC ROMANIA
11.2015 - 11.2019

Senior Coordinator Direct Sales Channels

DANIEL IONUT SERBANESCU, C2 General 3, UPC ROMANIA
10.2013 - 11.2015

Retail Regional Sales Coordinator

UPC ROMANIA
07.2009 - 10.2013

Business & Mobile Sales Specialist

DANIEL IONUT SERBANESCU, ROMTELECOM ROMANIA
06.2007 - 07.2009

Shop Manager Assistant

GERMANOS ROMANIA SRL
12.2005 - 06.2007

Informatics and Engineering

TITU MAIORESCU UNIVERSITY
DANIEL IONUT SERBANESCUCommercial Business Leader And Coach