

Accomplished professional with extensive expertise in Linux operating systems and server administration. Demonstrates a calm demeanour under pressure, excelling in problem-solving and effective communication. Proven track record in database administration and adapting to system changes, with a strong focus on continuous improvement. Adept at team building and fostering a solution-oriented mindset, aiming to leverage skills for innovative IT solutions.
Facilitated monitoring of business applications in production environments to maintain system integrity and minimise downtime.
Conducted investigations of incidents using SQL queries and system analysis.
Helped manage incidents and service requests through ticketing systems like ServiceNow and JIRA.
Aided in troubleshooting Linux-based application issues to ensure operational continuity.
Collaborated with internal teams to resolve technical and operational challenges.
Documented incidents, support actions, and recurring issues for future reference.
Assisted in monitoring and debugging production systems and SQL databases.
Troubleshot Linux-based application environments and helped resolve incidents.
Managed incidents and support requests through ticketing systems.
Followed escalation procedures and collaborated with support teams.
Implemented data quality controls to ensure system stability.
Provided technical support at an enterprise level.
Restructured departmental SharePoint platform for improved accessibility.
Developed Python automation script to enhance ECU flashing process.
Supported integration testing using CANoe and DOORS tools effectively.