Denisa-Izabela Ilea
Cluj-Napoca,CJ
Summary
Dynamic professional with a proven track record in customer care and effective communication, demonstrated during my time at Auchan. Skilled in cash handling and problem-solving, I excel in fast-paced environments, ensuring customer satisfaction and operational efficiency. My experience spans various roles, fostering teamwork, and collaboration, with a knack for quickly mastering new tasks.
Overview
6
6
years of professional experience
Work History
Operator Vanzari Polivalent (picker)
Auchan
07.2023 - Current
- picking different items (alimentary or non alimentary) based on the customer demands
- maintained knowledge of industry policies and created a good customer-operator relation
- gained experience in customer care and knowledge of how to operate the app used
- gained experience in all types of jobs which involves an hypermarket care, cash register skills, facing (maintained the order of products and the requests from the supervisor)
- operated different areas from the store at request (bakery and gastro)
- open to new activities and jobs related to our store
Babysitter
None
06.2018 - Current
- Gained experience with people handling by working with children by various ages (6 months - 8 years) and their parents
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Taught children to organize toys, wash hands, and share by leading by example.
- Planned fun outings and educational activities to keep children entertained.
- Fostered creativity through engaging arts and crafts projects, stimulating imagination and expression.
Hostess
ESSA Sales & Distribution
10.2018 - 06.2023
- Gained experience by working to many brands as hostess
- Learned how to present and sell their products to customers
- Collaborated with many brands (Milka, Oreo, Napolact etc ) to promote their products using key communication skills to attract the customers
- Completed daily side work and opening and closing duties without fail
- Gained experience in selling and dealing with customers by doing consultant activities in the shop (the customer would ask me relevant questions related to the products and I will offer the details)
- Advised customers about special offerings and awards related to the promotion
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Participated in warehouse activities
Education
Bachelor of Science - Industrie Chimica
Facultatea De Chimie Si Inginerie Chimica
Cluj-napoca10.2018
High School Diploma -
Ana Aslan
Cluj-Napoca05.2018
Skills
- Attention to Detail
- Problem-Solving
- Teamwork and Collaboration
- Troubleshooting
- Equipment Operation
- Effective Communication
- Customer care
- Fast learning
- Patience and Empathy
- Cash Handling
- Cleaning and sanitizing
- Customer service excellence
- Cash Register Operation
- Math Competence
Romanian
Proficient
Languages
Romanian
Native language
English
Intermediate
B1
Timeline
Operator Vanzari Polivalent (picker)
Auchan
07.2023 - Current
Hostess
ESSA Sales & Distribution
10.2018 - 06.2023
Babysitter
None
06.2018 - Current
Bachelor of Science - Industrie Chimica
Facultatea De Chimie Si Inginerie Chimica
High School Diploma -
Ana Aslan
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