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Dynamic and solution-focused professional with a strong foundation in leadership, communication, and analytical skills for business. Demonstrates mastery of Microsoft Office Suite and CRM systems, with a consultative approach to sales funnel management and key performance indicators analysis. Proactively anticipates customer needs while ensuring compliance with GDPR regulations, showcasing patience and understanding throughout the customer lifecycle. Committed to leveraging expertise in a challenging role that fosters growth and innovation.

Accomplished professional with extensive expertise in client relationship management and customer service. Demonstrates mastery in CRM systems, data analysis, and reporting, with a strong focus on customer retention strategies and lifecycle understanding. Adept at handling complaints, analysing key performance indicators, and implementing process improvements to enhance user experience. Proven ability to lead teams, communicate effectively, and resolve conflicts while maintaining resilience under pressure. Committed to strategic planning and proactive initiative-taking to drive business success.

Proactive Customer Success Manager exceptional at building strong credible relationships. Thorough monitoring and measuring customer satisfaction and taking action to remedy any concerns. Demonstrable success in thinking strategically while providing consistent customer satisfaction and retention in fast-paced environments.

Detail-oriented professional specialising in customer lifecycle management and Microsoft Office Suite. Skilled in CRM systems and updating internal processes to optimise onboarding for new students and customers. Communicates effectively with management, teams, and stakeholders while maintaining composure under pressure, driving organisational efficiency and customer satisfaction.

Denisa-Oltea Cotleț

Summary

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Customer Success Manager - DACH

Senior Customer Success Manager with German

Senior Customer Service Manager with German

Customer Service Manager with German

Senior Technical Analyst

System Software Engineer

Customer Service Analyst with German

Data Administrator

Education

Bachelor of Arts - Language Interpretation & Translation

Language Interpretation & Translation

Master of Arts - German Studies

Language Interpretation & Translation

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Languages

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Customer Success Manager - DACH

Senior Customer Success Manager with German

Senior Customer Service Manager with German

Customer Service Manager with German

Senior Technical Analyst

System Software Engineer

Customer Service Analyst with German

Language Interpretation & Translation

Master of Arts - German Studies

Data Administrator

Language Interpretation & Translation

Bachelor of Arts - Language Interpretation & Translation

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