Denisa-Oltea Cotleț
Iasi,Iasi
Summary
A dedicated professional with expertise in client relationship management, customer service, and conflict resolution. Demonstrates a strong understanding of the customer lifecycle, coupled with empathy and resilience under pressure to deliver exceptional results. Skilled in fostering positive client relationships and resolving challenges effectively, contributing to enhanced customer satisfaction and loyalty. Committed to leveraging these strengths to drive meaningful connections and long-term success in customer-focused roles.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Customer Success Manager - DACH
Constructor
Iasi, Iasi
2024.02 - Current
Senior Customer Success Manager with German
Basware
Iasi, Iasi
2023.04 - 2024.02
Senior Customer Service Manager with German
Basware
Iasi, Iasi
2022.03 - 2023.04
Customer Service Manager with German
Basware
Iasi, Iasi
2020.11 - 2022.03
Senior Technical Analyst
Counsel Group Frankfurt
Iasi, Iasi
2020.06 - 2020.10
System Software Engineer
MobileXpense
Iasi, Iasi
2019.03 - 2020.06
Customer Service Analyst with German
Oracle
Iasi, Iasi
2017.08 - 2019.02
Data Administrator
Accenture
Iasi, Iasi
2016.08 - 2017.02
Education
Bachelor of Arts - Language Interpretation & Translation
University of Bucharest
Bucharest 2013.10 - 2016.07
Language Interpretation & Translation
University of Vienna
Vienna 2015.02 - 2015.07
Master of Arts - German Studies
"Alexandru Ioan Cuza" University
Iasi 2016.10 - 2018.07
Language Interpretation & Translation
University of Vienna
Vienna 2017.03 - 2017.06
Skills
- Customer lifecycle understanding
- Empathy and understanding
- Client Relationship Management
- Resilience under pressure
- Customer Service
- Conflict Resolution
Languages
English
Fluent
German
Fluent
Italian
Elementary
Russian
Beginner
Certification
- Test DaF (B2-C1) - Goethe Insitut - February 2010
- Oracle Database SQL Certified - August 2020
- Customer Success Management Level 1&2. - Gainsight Certification - September 2022
- WSET Level 1 Award in Wines - Wine & Spirit Education Trust - December 2025
Affiliations
- Travelling, reading, fitness , wine-tasting
Timeline
Customer Success Manager - DACH
Constructor
2024.02 - Current
Senior Customer Success Manager with German
Basware
2023.04 - 2024.02
Senior Customer Service Manager with German
Basware
2022.03 - 2023.04
Customer Service Manager with German
Basware
2020.11 - 2022.03
Senior Technical Analyst
Counsel Group Frankfurt
2020.06 - 2020.10
System Software Engineer
MobileXpense
2019.03 - 2020.06
Customer Service Analyst with German
Oracle
2017.08 - 2019.02
Language Interpretation & Translation
University of Vienna
2017.03 - 2017.06
Master of Arts - German Studies
"Alexandru Ioan Cuza" University
2016.10 - 2018.07
Data Administrator
Accenture
2016.08 - 2017.02
Language Interpretation & Translation
University of Vienna
2015.02 - 2015.07
Bachelor of Arts - Language Interpretation & Translation
University of Bucharest
2013.10 - 2016.07