Denisa Serban

• Develop and implement strategic project plans to meet business objectives
• Monitor project progress, identify risks and take corrective action as needed
• Verify quality of deliverables and conformance to specifications before submitting to clients
• Maintained open communication by presenting regular updates on project status to customers
• Facilitated Scrum Framework: sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives
• Established and enforced project timelines and deadlines

• Management of DevOps infrastructure and processes in AWS
• Continuously looking to improve and enhance the infrastructure
• Troubleshoot and resolve technical issues across test and production environments
• Work closely with the product development teams to understand and implement any project-specific requirements
• Monitor the automated build and continuous software integration processes to drive build and release failure resolution
• Work with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance

Skills:

• Practical familiarity with Cloud services: AWS
• Linux Fundamentals/Coding and Scripting
• Network knowledge: :VPN, Firewalls, Routing
• Basic coding and scripting in common languages: Python,PHP ,Bash Ruby
• Expertise in virtualization technologies : VM / Tenant creation using cloud APIs (Packer)
• Proficiency with container technologies: Docker and Kubernetes
• Proficiency with various automation and configuration management tools: Ansible, Chef
• Infrastructure automation to provision and manage resources in any cloud or data center: Terraform
• Continuous Integration/Continuous Deployment (CI/CD): automating the integration and deployment of code changes: GitLab, GitHub, Jenkins,etc.
• Familiarity with various IT monitoring and management tools : Cloudflare and Datadog, Nagios, NewRelic, Grafana

• Served as subject matter expert on proposed technology purchases
• Installation, configuration and administration of Tableau Server application
• Installation, configuration and administration of specific banking applications for Disaster Recovery Center - Cluj(DRC)
• Drove continuous improvement of IT governance processes.
• Monitoring, verification and installation on DEV, TEST, PREPROD, PROD
• Troubleshooting in case of incidents
• Monitoring process performance, backups, logging Tableau Server - patch installation / application upgrade.
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• Keep projects on schedule by managing deadlines and adjust workflows.
• Facilitate communication and keep appropriate parties updated on project developments.
• Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
• Create job files for each project and maintain current data in each file
• Prepare meeting agendas and minutes for distribution and record-keeping
• Establish rapport and engage with stakeholders to build lasting professional relationships
• Maintain open communication by presenting regular updates on project status
• Reported regularly to managers on project budget, progress, and technical problems.

• Executed effective functional tests and carried out exploratory testing to assess product performance.
• Checked software beyond testing scripts for interconnected problems not covered by established specifications.
• Planned and estimated test activities to determine effort needed to validate quality of product under test.
• Communicated status updates to stakeholders to widen impact of testing and demonstrate value of optimization program.
• Monitored product quality at all stages of production process.

• Maintained compliance with company policies, objectives, and communication goals.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
• Conducted regular patrols of key areas to spot and control security concerns.
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

• Forecast goals and objectives for the department
• Counsel and monitor the performance of all service department staff
• Prepare and administer an annual operating budget for the service department
• Monitor and control the performance of the department using appropriate reports, tracking systems and surveys
• Monitors technicians' daily productivity reports and corresponding payroll records
• Establishes and maintains good working relationships with customers to encourage repeat and referral business
• Keeps abreast of new equipment and tools available and recommends purchases