Diana Huluban
Student
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Highly motivated team player with passion for helping others. Possesses excellent organizational and communication skills and provides individualized assistance and support.
Experienced in delivering guidance and education on various topics such as academics, behavior management and technology.
Highly motivated Firefighter with in-depth knowledge of safely suppressing fires. Thinks quickly under pressure and remains calm in stressful situations. Proficient performing emergency diagnostic and treatment procedures.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Retail Sales Associate
Alexis
Cluj-Napoca
11.2022 - 02.2023
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Helped customers complete purchases, locate items, and join reward programs.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Answered questions about store policies and addressed customer concerns.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Managed cash register after end of shift to balance and record accurate transactions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Waitress
Brilliant City
Zalău
06.2022 - 09.2022
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed and reset tables to keep dining room and work areas clean.
- Greeted new customers, discussed specials, and took drink orders.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
- Checked guests' identification before serving alcoholic beverages.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Primary School Teaching Assistant
Steelstown Primary School
Derry
10.2019 - 11.2019
- Erasmus+ project with NW Academy of English
- Assisting in a busy school. Preparing for lessons, assisting pupils and staff with work, taking part in every day classroom and school activities.
- Learning IT supported method used for teaching new knowledges (language, mathematics, science, geography, arts)
- Learning non-formal and formal methods, transdisciplinary methods to promote inclusion, tolerance, nondiscrimination -experimental using modern methods, IT equipment for evaluation, for teaching and for organizing inclusive, nondiscriminatory teaching activities and free time activities
- Knowledge of theoretical and practical approach to mixed ability classes
- Knowledge of pedagogy and European methodology
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Tailored lesson plans for students with emotional and cognitive disabilities.
- Reported on student progress, behavior, and social skills to parents.
- Oversaw groups of students at school and off-site locations, maintaining optimal safety, and security.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Relieved classroom teacher during breaks and maintained order and structure in classroom.
- Graded and provided feedback on assignments.
- Enforced rules and instructions to maintain discipline.
- Utilized answer sheets and electronic marking devices to grade homework and tests, accurately computing and recording results.
Volunteer Firefighter
ISU
Zalău
03.2019 - 05.2019
- Administered first aid and conducted emergent response management.
- Assessed and repaired fire extinguishers and various fire equipment for stations.
- Evaluated situation at emergency sites to determine and execute most effective methods for saving life and property.
- Oversaw equipment and vehicle upkeep to maintain emergency readiness.
- Educated public and community members on fire safety and prevention methods to provide life-saving techniques.
- Initiated first aid measures to alleviate further injury and prepared victims for transport to medical facilities.
- Collaborated with other emergency responders on scene to establish adequate fire suppression.
- Developed and implemented fire safety plans to increase preparedness and rapid response.
- Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
- Trained new firefighters to comply with safety protocols and equipment usage.
- Inspected alarms, hydrants, sprinkler systems and standpipe systems for operational use to minimize incidents.
- Completed training to stay in peak physical fitness and handle challenging tasks.
Education
High School Diploma -
„Gheorghe Șincai” Pedagogical High School
Zalău, Romania 09.2017 - 2021.06
Bachelor of Laws - Law Enforcement
Babeș-Bolyai University
Cluj-Napoca, Romania 09.2021 - Current
Skills
Sales expertise
undefinedTimeline
Retail Sales Associate
Alexis
11.2022 - 02.2023
Waitress
Brilliant City
06.2022 - 09.2022
Bachelor of Laws - Law Enforcement
Babeș-Bolyai University
09.2021 - Current
Primary School Teaching Assistant
Steelstown Primary School
10.2019 - 11.2019
Volunteer Firefighter
ISU
03.2019 - 05.2019
High School Diploma -
„Gheorghe Șincai” Pedagogical High School
09.2017 - 2021.06
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