Summary
Overview
Work History
Education
Skills
Timeline
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Diana Leahu

Diana Leahu

Department Manager
Timișoara,TM

Summary

Highly organized and adaptable professional with experience in leadership, quality assurance, sales, customer service, and volunteer work. Over three years as a Department Manager leading a team of 28+ employees, ensuring cross-functional communication, and overseeing operations. Five years of volunteer experience coordinating international aid projects, managing high-pressure environments, and handling multilingual translations. Seeking to leverage strong administrative, problem-solving, and interpersonal skills in an Executive Assistant role.

Overview

4
4
Languages

Work History

Department Manager

Teamart Outsourcing
  • Led a team of 28+ employees, managing operations, performance, and workflow
  • Maintained seamless communication between departments, including implementation, development, and customer support
  • Coordinated meetings, prepared reports, and assisted in strategic decision-making
  • Oversaw administrative tasks, improving efficiency and department organization
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
  • Implemented quality control measures that resulted in improved products or services within the department offerings.
  • Increased productivity by identifying bottlenecks and implementing targeted solutions.
  • Established clear performance expectations for staff members which led to increased accountability.
  • Coordinated training programs for new employees, significantly reducing learning curve and enhancing productivity.

Quality Assurance Analyst

KIVORK
  • Reviewed and assessed operational processes to ensure compliance and efficiency
  • Provided detailed reports and feedback to improve workflows and maintain high-quality standards
  • Developed strong analytical and problem-solving skills, essential for managing executive tasks and priorities
  • Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
  • Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
  • Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.

Sales Agent

KIVORK
  • Maintained strong relationships with clients, addressing inquiries and resolving concerns efficiently
  • Managed records and client interactions, ensuring seamless follow-ups and communication
  • Developed persuasive communication skills and a keen ability to anticipate customer and executive needs
  • Assisted call-in customers with questions and orders.
  • Enhanced product knowledge through continuous training and professional development opportunities.
  • Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.

Waitress

Galeria
  • Provided excellent customer service in a fast-paced environment, managing multiple tasks simultaneously
  • Maintained organization and efficiency under pressure, ensuring smooth operations
  • Developed strong interpersonal skills, adaptability, and attention to detail, which are crucial for an Executive Assistant role
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.

International Volunteer Coordinator & Translator

TEECH
  • Assisted an international team of volunteers from the UK and Sweden in building proper toilets and bathrooms for underprivileged communities
  • Managed a free shop where visitors could take essential items, ensuring order and maintaining a calm environment under high-pressure situations
  • Provided multilingual translation (English, Romanian, Russian) to facilitate communication between volunteers and locals
  • Developed strong problem-solving skills, conflict resolution strategies, and crisis management abilities

Education

High School Diploma -

Minerva
Chisinau
04.2001 -

Skills

Executive-Level Support & Administration

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Timeline

High School Diploma -

Minerva
04.2001 -

Department Manager

Teamart Outsourcing

Quality Assurance Analyst

KIVORK

Sales Agent

KIVORK

Waitress

Galeria

International Volunteer Coordinator & Translator

TEECH

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Diana LeahuDepartment Manager