Diana Magdalena Dinu
Bucharest
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
11
11
years of professional experience
4
4
Languages
Work History
Client Operations Department Manager
G2 Travel
01.2023 - 01.2025
- Responsibilities:
- Oversaw daily operations of subordinate departments, ensuring adherence to company policies and procedures.
- Monitored team leads and intervened when tasks were not completed efficiently or on time.
- Assisted in creating and implementing new policies aligned with business changes, ensuring team leaders’ compliance.
- Ensured processes and updates were understood and followed through regular meetings, workshops, and training sessions.
- Acted on escalations to improve work quality and resolve issues.
- Analyzed support functions’ performance, provided recommendations, and coached teams for implementation.
- Supported client-facing teams in managing difficult situations and complaints, ensuring effective communication with clients.
- Prepared reports required by senior management and validated monthly reports from team leaders.
- Collaborated with other managers to plan special projects and allocate business resources.
- Monitored reports and ensured corrective actions were taken for any inadequacies.
- Identified creative ways to reduce costs by streamlining processes, including modifying operational roles and responsibilities, consolidating tasks, eliminating non-value-added or obsolete processes, and redesigning workflows.
Implementation Expert
ARPS
07.2021 - 01.2023
- Responsibilities:
- Planned, organized, and implemented county-level activities to mobilize target groups and facilitate their access to specialized services.
- Developed methodologies and tools for identifying target groups and supporting their participation in the national cardiovascular screening program.
- Assisted high-risk individuals in accessing specialized medical services through screening centers and other facilities.
- Created informational, educational, and communication content for an online service-mapping platform for beneficiaries, relatives, and community workers.
- Prepared activity reports, analyses, and briefings to ensure smooth project implementation.
- Identified operational issues and proposed practical solutions to supervisors.
- Maintained confidentiality, integrity, and security of data and documentation.
- Complied with occupational health and safety regulations and reported incidents to the project manager.
- Followed project work plans, prepared monthly activity reports and individual timesheets.
- Adhered to principles of sustainability, efficient resource use, and equal opportunities.
- Ensured quality and timely completion of assigned tasks.
- Followed strict procedures for personal data protection and IT security.
Reservations Department Manager
G2 Travel
01.2017 - 07.2021
- Responsibilities:
- Ensured compliance with and implementation of internal departmental processes and procedures.
- Coordinated team activities and ensured fair workload distribution.
- Proposed and implemented efficiency improvements in collaboration with team leaders.
- Prepared periodic activity reports according to company requirements.
- Contributed to the department’s annual budget planning.
- Monitored and analyzed team performance following specific KPI's.
- Set team objectives aligned with company strategy.
Reservations Department Team Leader
G2 Travel
01.2015 - 12.2016
- Responsibilities:
- Coordinated team activities to ensure efficient workload allocation and resource utilization.
- Monitored team performance and implemented corrective actions when necessary.
- Improved staff quality and efficiency.
- Handled escalated inquiries and complaints.
- Provided training for team members and new staff through organized training sessions.
- Participated in the recruitment of new team members.
- Identified opportunities to improve and streamline processes.
- Ensured effective communication with colleagues and management.
Reservations Agent
G2 Travel
01.2014 - 01.2015
- Responsibilities:
- Responded promptly to all booking, cancellation and modification requests.
- Entered confirmations into the booking system.
- Developed and maintained optimal working relationships with suppliers and peers.
- Monitored booking statuses and services, escalating issues to management when necessary.
Education
Law School - Law
Nicolae Titulescu University Bucharest
Bucharest, Romania06.2012
Graduate - Bilingual Professional – English/French
Jean Monnet Highschool
Bucharest, Romania06.2008
Skills
Client Communication
Driving Licence
Driving licence B
Competence dobandite la locul de munca
- Skills Acquired
- Teamwork
- Adaptability to work in a multicultural environment
- Communication
- Development of language skills and fluency in multiple foreign languages
- Active communication with the team and strong listening skills
- Ability to find solutions within short deadlines
- Optimization of interpersonal relations processes
Timeline
Client Operations Department Manager
G2 Travel
01.2023 - 01.2025
Implementation Expert
ARPS
07.2021 - 01.2023
Reservations Department Manager
G2 Travel
01.2017 - 07.2021
Reservations Department Team Leader
G2 Travel
01.2015 - 12.2016
Reservations Agent
G2 Travel
01.2014 - 01.2015
Graduate - Bilingual Professional – English/French
Jean Monnet Highschool
Law School - Law
Nicolae Titulescu University Bucharest