Diana Magdalena Dinu
Bucharest
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
11
11
years of professional experience
4
4
Languages
Work History
Client Operations Department Manager
G2 Travel
01.2023 - 01.2025
- Responsibilities:
- Oversaw daily operations of subordinate departments, ensuring adherence to company policies and procedures.
- Monitored team leads and intervened when tasks were not completed efficiently or on time.
- Assisted in creating and implementing new policies aligned with business changes, ensuring team leaders’ compliance.
- Ensured processes and updates were understood and followed through regular meetings, workshops, and training sessions.
- Acted on escalations to improve work quality and resolve issues.
- Analyzed support functions’ performance, provided recommendations, and coached teams for implementation.
- Supported client-facing teams in managing difficult situations and complaints, ensuring effective communication with clients.
- Prepared reports required by senior management and validated monthly reports from team leaders.
- Collaborated with other managers to plan special projects and allocate business resources.
- Monitored reports and ensured corrective actions were taken for any inadequacies.
- Identified creative ways to reduce costs by streamlining processes, including modifying operational roles and responsibilities, consolidating tasks, eliminating non-value-added or obsolete processes, and redesigning workflows.
Implementation Expert
ARPS
07.2021 - 01.2023
- Responsibilities:
- Planned, organized, and implemented county-level activities to mobilize target groups and facilitate their access to specialized services.
- Developed methodologies and tools for identifying target groups and supporting their participation in the national cardiovascular screening program.
- Assisted high-risk individuals in accessing specialized medical services through screening centers and other facilities.
- Created informational, educational, and communication content for an online service-mapping platform for beneficiaries, relatives, and community workers.
- Prepared activity reports, analyses, and briefings to ensure smooth project implementation.
- Identified operational issues and proposed practical solutions to supervisors.
- Maintained confidentiality, integrity, and security of data and documentation.
- Complied with occupational health and safety regulations and reported incidents to the project manager.
- Followed project work plans, prepared monthly activity reports and individual timesheets.
- Adhered to principles of sustainability, efficient resource use, and equal opportunities.
- Ensured quality and timely completion of assigned tasks.
- Followed strict procedures for personal data protection and IT security.
Reservations Department Manager
G2 Travel
01.2017 - 07.2021
- Responsibilities:
- Ensured compliance with and implementation of internal departmental processes and procedures.
- Coordinated team activities and ensured fair workload distribution.
- Proposed and implemented efficiency improvements in collaboration with team leaders.
- Prepared periodic activity reports according to company requirements.
- Contributed to the department’s annual budget planning.
- Monitored and analyzed team performance following specific KPI's.
- Set team objectives aligned with company strategy.
Reservations Department Team Leader
G2 Travel
01.2015 - 12.2016
- Responsibilities:
- Coordinated team activities to ensure efficient workload allocation and resource utilization.
- Monitored team performance and implemented corrective actions when necessary.
- Improved staff quality and efficiency.
- Handled escalated inquiries and complaints.
- Provided training for team members and new staff through organized training sessions.
- Participated in the recruitment of new team members.
- Identified opportunities to improve and streamline processes.
- Ensured effective communication with colleagues and management.
Reservations Agent
G2 Travel
01.2014 - 01.2015
- Responsibilities:
- Responded promptly to all booking, cancellation and modification requests.
- Entered confirmations into the booking system.
- Developed and maintained optimal working relationships with suppliers and peers.
- Monitored booking statuses and services, escalating issues to management when necessary.
Education
Law School - Law
Nicolae Titulescu University Bucharest
Bucharest, Romania06.2012
Graduate - Bilingual Professional – English/French
Jean Monnet Highschool
Bucharest, Romania06.2008
Skills
Client Communication
Ability to find solutions within short deadlines
Escalation management
Processes and procedures optimization
Data confidentiality
KPI monitoring
Budget planning
Project coordination
Reporting accuracy
Team collaboration
Driving Licence
Driving licence B
Competence dobandite la locul de munca
- Skills Acquired
- Teamwork
- Adaptability to work in a multicultural environment
- Communication
- Development of language skills and fluency in multiple foreign languages
- Active communication with the team and strong listening skills
- Ability to find solutions within short deadlines
- Optimization of interpersonal relations processes
Timeline
Client Operations Department Manager
G2 Travel
01.2023 - 01.2025
Implementation Expert
ARPS
07.2021 - 01.2023
Reservations Department Manager
G2 Travel
01.2017 - 07.2021
Reservations Department Team Leader
G2 Travel
01.2015 - 12.2016
Reservations Agent
G2 Travel
01.2014 - 01.2015
Graduate - Bilingual Professional – English/French
Jean Monnet Highschool
Law School - Law
Nicolae Titulescu University Bucharest