Hi, I’m
Diana Naciu
Transformation Program Lead
Bucharest
Summary
Experienced program manager with 18 years of expertise in Transition, Digital Transformation, Lean & Six Sigma, Change Management, and Process redesign in BPO and Shared Service Center.
Global Program Manager, supporting the due diligence and transition of 216 FTEs US, Middle East, Europe in F&A, Procurement, Order Management, Logistics.
Managed a portfolio of 27 accounts and 3500 employees as a Master Black Belt, overseeing a team of 17 Black Belts/Project Managers for digital, transformation, and RPA projects.
Pioneered the implementation of an "Agile Toolkit for Digital projects" and authored white papers on topics like "Why Digital fails?" and "From process transition to Data Transformation". Recently certified as a Master Black Belt in July 2021.
Skilled in integrating Agile, Design Thinking, and Change Management with Lean & Six Sigma methodologies.
Holds PMP and PMI ACP certifications.
Overview
20
years of professional experience
10
years of post-secondary education
10
Certifications
Work History
Genpact Romania
SSC EMEA Transformation Lead
05.2023 - Current
Job overview
- Transformation Lead for Finance, HTR, and Technical Services for the EMEA Shared Service Center in Pharma.
- Leading the improvement agenda to deliver business impact for clients by improving business processes, motivating change within the organization, and using relevant LSS and digital tools and methodology.
- Set up the transformation agenda with 76 initiatives to deliver 46 FTEs, and 2 million in business impact.
- De-risk operations through the deployment of Failure Mode Effect Analysis and the implementation of preventive actions.
- Implement the Lean and Six Sigma Xcelerate program to train employees and Lean and Green Belt certifications
- Identify opportunities through Value Stream Mapping across processes.
Genpact Romania
Digital Transformation Lead Consumer & Healthcare
01.2019 - 04.2023
Job overview
- As Master Black, I co-own the P&L for operations, exceeding revenue, AOI, and CSAT targets.
- I am driving effectively digital transformation and quality DNA training, testing, and certification, and leading any other analytics and productivity initiatives that come up.
- Coaching and Mentoring of Black Belts
- Lean Digital transformation Lead with a portfolio of 27 accounts forming a team of 10 Black Belts, 7 Quality Analysts with Transformation, Digital, RPA Projects and Lean Six Sigma Certification, VSM
- White paper “From process transition to Data Transformation”
- Cost per invoice project, including benchmarking to the top quartile, and assessment of the current health.
- Created a playbook and led the transformation roadmap: project opportunities, prioritization, and deployment plan for key accounts.
- Organized Agile training, upskilling of the project managers in the new way of working for the digital assets cycle.
- Designed and led the replication campaign 'XceleRace' of projects, delivering 35 projects and 50 FTEs.
- Set up the 'Business Impact & Monetization' stream at the company level, with a target of 10 million euros.
Genpact Romania
Global Program Manager
01.2016 - 01.2019
Job overview
- As Transition Leader I led end to end program management plan, established and managed relationships, expectations with customers and internal stakeholders.
- Set up methodology for high quality deliverables, on time and within budget; and implement change control process.
- Set up Governance during the programme to provide a framework for the accountabilities and decision making.
- Design transition strategy and solution for RFP support in sales cycle and draft negotiate contract schedules.
- 2018-2019: Global Transition Leader for Global Industrial Automation Japanese headquarter company supporting the due diligence and transition of 216 FTEs US, Middle East, Europe in F&A, Procurement, Order Management, Logistics.
- 2017 - 2018 - Regional Transition Leader for Europe & Middle East for Manufacturing transferring 80 FTE from Shared Service Center in Europe to India Delivery Center. Followed by transfer of F&A activities from 17 European countries.
- 2016 - 2017 - Global Transition Leader for Manufacturing company coordinating the transfer of procurement activities from 19 countries globally across 4 Regions: APAC, Europe, Latam, US with 87 FTE into 4 delivery centers and 1.2 million Euro budget.
- Support on integration of Transformation, Change Management, Digital and ARIBA implementation during the transition.
- Transition award in the Growth Catalyst segment
- Corporate Project of Deal Book for set up of contractual leavers for driving profitability
Genpact Romania
Senior Project Manager
04.2014 - 01.2016
Job overview
- Transition Lead for Telecom company: current state analysis of finance processes area and leading the finance transformation, retained organization design and readiness for change, implementing performance & service delivery management.
- Leading the transition and acting as single point of contact for the 40 FTEs solution design for AP, AR, GL, FA/NL, CSC coordinating the 2 transition managers.
- Budget management 7% savings out of 771.196 Euro.
- Mentor for the internal Transition program.
- Transition Lead for Brewery company during transformation coordination the deployment with GBS for Europe. Coordinating the transition streams to follow the transition metrics, tollgate sign off, project management tool update.
- Participated in RFP workshop, responses and transition plan proposal: designing the solution for 100 FTEs.
- Transition proposal for Germany procurement that was awarded.
- Support for transition approach designing the Europe plan and transferability matrix.
- Mentoring new joiners in transition, supporting with all required info, materials and coaching.
- Drafted training material for transition toolkit on aligning on the transition budget format and requirement.
- Certified on PMP and part of the PMP discussion boards on the expert interaction.
Genpact Romania
Project Manager
04.2010 - 04.2014
Job overview
- Responsible for project management of process migration and relationship with the customer.
- Project planning – estimating timelines, costs, resource requirements and execution.
- Project Management for the centralization of F&A processes into a captive Shared Service Center for major Brewery company. Transition Conclave award.
- Six Sigma Project- Implemented Business Measurement System for HRO/Customer service activities with metrics and reporting mechanism, identifying continuous improvement opportunities along with transfer of the activities for Pharma customer with 5 promoter score.
- Design RFP responses for HRO solution and transition approach.
- Designed the transition plan and the budget of the project for 5 countries (France, Spain, Germany, Netherlands and UK) - 330k for the overall transition.
- Transitioned activities from Banking customer to Genpact Rabat, Drafted the SOW for transition and production, budget, BCP solution and testing.
Genpact Romania
Operations Lead
10.2007 - 04.2010
Job overview
- Lead Operations of a Global Auto Major for Order Management and logistics team for EMEA: 25+ sites in Europe from 2 Genpact delivery center in Bucharest and Hyderabad.
- Planned and supervised the migration of the customer activities from 3 EU countries: documentation and adherence to training plan.
- Interviewed and hired 40+ and responsible for individual assessments, analysis and reporting of performances.
- Designed the adapted organization charts, in scope/out of scope activities, trainings plans for decoupling.
- Centralizing and setting up the procedures on portal download for Contract administration.
- Escalation point for EMEA on the internal and E&Y audit.
- Designed the process solution for the supply chain activities for Belgium and Spain for telcom client.
- Led the AP & TE team for Canada. Interacting with site owners & key stakeholders and undertaking process improvement measures based on customer feedback and data analytics.
- Increased productivity of the team with 35% on the metrics through call assessment and staff optimization.
- Improving on performance benchmarks, driving quality analyzing data and trends, implemented projects for continuous improvement.
- CSR Community Champ for Romania, organized "Caring about the 10-Year-Olds" for children from day centers.
Genpact Romania
Senior Process Associate
09.2006 - 10.2007
Job overview
- Handling inbound calls and reservations to solve for queries and guiding customers on website in local language for Canada, France market for making reservations.
- Responsible for preparing reports and dashboards for monitoring the process health.
- Designed projects for improvement of features on client website, Visual management set up on the team floor.
- Awarded Star of the Month for training new members of the team on the work procedures.
Apulum 94
Event & Communication Coordinator
09.2005 - 09.2006
Job overview
- Organized and coordinated the printing and distribution activities of the real estate magazine.
- Maintained the communication with business partners, represented the magazine as a media partner in various events, handled the audit from BRAT.
- Writing and publishing the interviews for the magazine’s business partners.
Education
ASE University
Management and Business Administration
01.2005 - 01.2007
University “Dunarea de Jos”
Philology from Letters, Foreign Languages: English and French
01.2001 - 01.2005
Mihail Kogalniceanu High School
High School from English and French
01.1997 - 01.2001
Skills
Project Management Certified Professional
Certification
PMP Certified
Timeline
SSC EMEA Transformation Lead
Genpact Romania
05.2023 - Current
Digital Transformation Lead Consumer & Healthcare
Genpact Romania
01.2019 - 04.2023
Global Program Manager
Genpact Romania
01.2016 - 01.2019
Senior Project Manager
Genpact Romania
04.2014 - 01.2016
Project Manager
Genpact Romania
04.2010 - 04.2014
Operations Lead
Genpact Romania
10.2007 - 04.2010
Senior Process Associate
Genpact Romania
09.2006 - 10.2007
Event & Communication Coordinator
Apulum 94
09.2005 - 09.2006
ASE University
Management and Business Administration
01.2005 - 01.2007
University “Dunarea de Jos”
Philology from Letters, Foreign Languages: English and French
01.2001 - 01.2005
Mihail Kogalniceanu High School
High School from English and French
01.1997 - 01.2001
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