Summary
Overview
Work History
Education
Skills
Personal Information
Software
Timeline
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Diana Neagu

Diana Neagu

Customer Service Representative
Bucharest

Summary

Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Overview

3
3
years of professional experience
8
8
years of post-secondary education
4
4
Languages

Work History

Customer Service Representative

Life Dental Spa
10.2024 - Current
  • Corresponding with clients using Mediatel.
  • Booking dentist appointments based on both customers' and doctors' preferences and availability.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Technical Support Agent

CGS
10.2023 - 04.2024
  • Resolved issues with systems, hardware and telephones quickly and accurately.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Walked individuals through troubleshooting tasks.
  • Enhanced communication skills through active listening techniques during customer interactions, resulting in more effective problem-solving abilities.
  • Adhered to company policies when addressing client concerns or escalating unresolved issues appropriately.

Vendor Traveler Care

WNS
09.2022 - 07.2023
  • Creating flight tickets using Amadeus, as well as car and hotel reservations based on customers' needs, preferences and time schedule.
  • Corresponding with clients through Salesforce.
  • Improved client satisfaction by quickly addressing and resolving service issues.

Measurement Technician (Internship)

Emerson
07.2022 - 08.2022
  • Actively participate in technical and commercial workshops
  • Understand Emerson's Instrumentation portfolio and solutions
  • Work individually and with a team on instrumentation workshops

Education

Physics

Faculty of Physics UBB
Cluj-Napoca, Romania
10.2020 - Current

High School Diploma - Mathematics and Computer Science

Colegiul National "Grigore Moisil"
Oneşti, Romania
01.2016 - 01.2020

Skills

Customer service

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Personal Information

  • Date of Birth: 09/20/01
  • Driving License: B

Software

Microsoft Office

C/C#

Salesforce

Cisco

Amadeus

Timeline

Customer Service Representative

Life Dental Spa
10.2024 - Current

Technical Support Agent

CGS
10.2023 - 04.2024

Vendor Traveler Care

WNS
09.2022 - 07.2023

Measurement Technician (Internship)

Emerson
07.2022 - 08.2022

Physics

Faculty of Physics UBB
10.2020 - Current

High School Diploma - Mathematics and Computer Science

Colegiul National "Grigore Moisil"
01.2016 - 01.2020

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Diana NeaguCustomer Service Representative