Microsoft Office
Diana Neagu
Customer Service Representative
Bucharest
Summary
Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
3
3
years of professional experience
8
8
years of post-secondary education
4
4
Languages
Work History
Customer Service Representative
Life Dental Spa
10.2024 - Current
- Corresponding with clients using Mediatel.
- Booking dentist appointments based on both customers' and doctors' preferences and availability.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Technical Support Agent
CGS
10.2023 - 04.2024
- Resolved issues with systems, hardware and telephones quickly and accurately.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Walked individuals through troubleshooting tasks.
- Enhanced communication skills through active listening techniques during customer interactions, resulting in more effective problem-solving abilities.
- Adhered to company policies when addressing client concerns or escalating unresolved issues appropriately.
Vendor Traveler Care
WNS
09.2022 - 07.2023
- Creating flight tickets using Amadeus, as well as car and hotel reservations based on customers' needs, preferences and time schedule.
- Corresponding with clients through Salesforce.
- Improved client satisfaction by quickly addressing and resolving service issues.
Measurement Technician (Internship)
Emerson
07.2022 - 08.2022
- Actively participate in technical and commercial workshops
- Understand Emerson's Instrumentation portfolio and solutions
- Work individually and with a team on instrumentation workshops
Education
Physics
Faculty of Physics UBB
Cluj-Napoca, Romania 10.2020 - Current
High School Diploma - Mathematics and Computer Science
Colegiul National "Grigore Moisil"
Oneşti, Romania 01.2016 - 01.2020
Skills
Customer service
Personal Information
- Date of Birth: 09/20/01
- Driving License: B
Software
C/C#
Salesforce
Cisco
Amadeus
Timeline
Customer Service Representative
Life Dental Spa
10.2024 - Current
Technical Support Agent
CGS
10.2023 - 04.2024
Vendor Traveler Care
WNS
09.2022 - 07.2023
Measurement Technician (Internship)
Emerson
07.2022 - 08.2022
Physics
Faculty of Physics UBB
10.2020 - Current
High School Diploma - Mathematics and Computer Science
Colegiul National "Grigore Moisil"
01.2016 - 01.2020