Diana Pruteanu
Operations And Project Manager In Financial Services
Bucharest,B
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Incident Management Specialist With Swedish
ACCENTURE
Bucharest
01.2022 - Current
- Perform incident notification and escalation to ensure requests/issues are communicated effectively and receive proper management internally and externally
- Develop and maintain an understanding of customer Service Level Agreements and department’s products key performance
- Understand the customer’s business needs and maintains high customer satisfaction ratings
- Act as the primary knowledge resource for a service and use the knowledge to raise processes and procedures improvement opportunities to supervisor
- Assist with monitoring and tracking incidents to ensure resolution occurs within the customer Service Level Agreement
- Document troubleshooting efforts and customer information in data capture tool when required.
- Built and strengthened relationships to manage effective planning and implementation of emergency response strategies.
- Kept informed of activities or changes that could affect likelihood of emergencies, factors that could affect response efforts and details of plan implementation.
- Improved realization of organizational objectives by effectively communicating department goals, organizational objectives and industry trends.
- Collaborated with stakeholders to prepare plans and procedures to respond to emergency scenarios.
- Learned and adapted quickly to new technology and software applications.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Sales Account Manager Forex Network
MONEYGRAM INTERNATIONAL
Bucharest
01.2014 - 01.2022
- Management of several sales accounts and oversee the associated sales representatives to ensure all client needs are met quickly and professionally
- Take part in planned training programs and aid sales representatives in developing the sales techniques, skills and knowledge necessary for success
- Interact with clients when requested, ensuring they are satisfied, and all issues are resolved quickly and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked effectively in fast-paced environments.
- Proved successful working within tight deadlines and a fast-paced environment.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proven ability to learn quickly and adapt to new situations.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Operations Manager
MONEYGRAM INTERNATIONAL
Bucharest
01.2013 - 01.2014
- Accountability for performance of Operations and ensuring procedures are compliant, efficient, detailed and up todate
- Constantly seek to improve operations, reviewing and challenging inefficient processes
- Setting goals and managing quarterly documented one to ones
- Detailed understanding of multiple processes across operations
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Devised processes to boost long-term business success and increase profit levels.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed systems and procedures to improve operational quality and team efficiency.
- Analyzed and reported on key performance metrics to senior management.
- Reduced operational risks while organizing data to forecast performance trends.
Operations Executive Nordics, Baltics & Benelux
MONEYGRAM INTERNATIONAL
London
01.2006 - 01.2013
- Baltics, Benelux, and UK& Ireland MONEYGRAM INTL, Acting as the first point of contact for MoneyGram Agents, regional and US offices with regard to operations related issues: call center and product related queries, customer and Agent complaints, initial Agent set up and on-going matters
- E.g., financial settlement, technical updates, and problem resolution
- Train new Agents on MoneyGram procedures, software, and telecoms packages
- Roll-out new financial products, services, and propositions at regional level 2 | Page
- Awards: 2013 – diploma in recognition of demonstration of company’s core value of PASSION
- Identified issues, analyzed information and provided solutions to problems.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed strong communication and organizational skills through working on group projects.
- Cultivated interpersonal skills by building positive relationships with others.
Education
Bachelor of Psychology - Counseling Psychology
Lund’s University
Lund 04.1999 - 07.2002
High School Diploma -
S:t Eskils Gymnasium
Eskilstuna 03.1996 - 03.1999
Agile Project Management - Agile Project Management
Lynda
Online 03.2018 - 05.2018
Time Management - Time Management
TMI
Online 05.2014 - 07.2014
Green Belt - Lean Six Sigma
Process Management International
London, United Kingdom 03.2014 - 07.2014
Precision Thinking - Precision Thinking
Skillpath
Online 04.2013 - 07.2013
High Impact Presentations - High Impact Presentations
Dale Carnegie
Online 01.2012 - 03.2012
Project Management - Project Management
Arcadia
Online 02.2007 - 03.2007
Skills
Microsoft Office package 365
undefinedTimeline
Incident Management Specialist With Swedish
ACCENTURE
01.2022 - Current
Agile Project Management - Agile Project Management
Lynda
03.2018 - 05.2018
Time Management - Time Management
TMI
05.2014 - 07.2014
Green Belt - Lean Six Sigma
Process Management International
03.2014 - 07.2014
Sales Account Manager Forex Network
MONEYGRAM INTERNATIONAL
01.2014 - 01.2022
Precision Thinking - Precision Thinking
Skillpath
04.2013 - 07.2013
Operations Manager
MONEYGRAM INTERNATIONAL
01.2013 - 01.2014
High Impact Presentations - High Impact Presentations
Dale Carnegie
01.2012 - 03.2012
Project Management - Project Management
Arcadia
02.2007 - 03.2007
Operations Executive Nordics, Baltics & Benelux
MONEYGRAM INTERNATIONAL
01.2006 - 01.2013
Bachelor of Psychology - Counseling Psychology
Lund’s University
04.1999 - 07.2002
High School Diploma -
S:t Eskils Gymnasium
03.1996 - 03.1999
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