Diana Pruteanu
Operations And Project Manager In Financial Services
Bucharest,B
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Incident Management Specialist With Swedish
ACCENTURE
Bucharest
01.2022 - Current
- Perform incident notification and escalation to ensure requests/issues are communicated effectively and receive proper management internally and externally
- Develop and maintain an understanding of customer Service Level Agreements and department’s products key performance
- Understand the customer’s business needs and maintains high customer satisfaction ratings
- Act as the primary knowledge resource for a service and use the knowledge to raise processes and procedures improvement opportunities to supervisor
- Assist with monitoring and tracking incidents to ensure resolution occurs within the customer Service Level Agreement
- Document troubleshooting efforts and customer information in data capture tool when required.
- Built and strengthened relationships to manage effective planning and implementation of emergency response strategies.
- Kept informed of activities or changes that could affect likelihood of emergencies, factors that could affect response efforts and details of plan implementation.
- Improved realization of organizational objectives by effectively communicating department goals, organizational objectives and industry trends.
- Collaborated with stakeholders to prepare plans and procedures to respond to emergency scenarios.
- Learned and adapted quickly to new technology and software applications.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Sales Account Manager Forex Network
MONEYGRAM INTERNATIONAL
Bucharest
01.2014 - 01.2022
- Management of several sales accounts and oversee the associated sales representatives to ensure all client needs are met quickly and professionally
- Take part in planned training programs and aid sales representatives in developing the sales techniques, skills and knowledge necessary for success
- Interact with clients when requested, ensuring they are satisfied, and all issues are resolved quickly and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked effectively in fast-paced environments.
- Proved successful working within tight deadlines and a fast-paced environment.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proven ability to learn quickly and adapt to new situations.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Operations Manager
MONEYGRAM INTERNATIONAL
Bucharest
01.2013 - 01.2014
- Accountability for performance of Operations and ensuring procedures are compliant, efficient, detailed and up todate
- Constantly seek to improve operations, reviewing and challenging inefficient processes
- Setting goals and managing quarterly documented one to ones
- Detailed understanding of multiple processes across operations
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Devised processes to boost long-term business success and increase profit levels.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed systems and procedures to improve operational quality and team efficiency.
- Analyzed and reported on key performance metrics to senior management.
- Reduced operational risks while organizing data to forecast performance trends.
Operations Executive Nordics, Baltics & Benelux
MONEYGRAM INTERNATIONAL
London
01.2006 - 01.2013
- Baltics, Benelux, and UK& Ireland MONEYGRAM INTL, Acting as the first point of contact for MoneyGram Agents, regional and US offices with regard to operations related issues: call center and product related queries, customer and Agent complaints, initial Agent set up and on-going matters
- E.g., financial settlement, technical updates, and problem resolution
- Train new Agents on MoneyGram procedures, software, and telecoms packages
- Roll-out new financial products, services, and propositions at regional level 2 | Page
- Awards: 2013 – diploma in recognition of demonstration of company’s core value of PASSION
- Identified issues, analyzed information and provided solutions to problems.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed strong communication and organizational skills through working on group projects.
- Cultivated interpersonal skills by building positive relationships with others.
Education
Bachelor of Psychology - Counseling Psychology
Lund’s University
Lund 04.1999 - 07.2002
High School Diploma -
S:t Eskils Gymnasium
Eskilstuna 03.1996 - 03.1999
Agile Project Management - Agile Project Management
Lynda
Online 03.2018 - 05.2018
Time Management - Time Management
TMI
Online 05.2014 - 07.2014
Green Belt - Lean Six Sigma
Process Management International
London, United Kingdom 03.2014 - 07.2014
Precision Thinking - Precision Thinking
Skillpath
Online 04.2013 - 07.2013
High Impact Presentations - High Impact Presentations
Dale Carnegie
Online 01.2012 - 03.2012
Project Management - Project Management
Arcadia
Online 02.2007 - 03.2007
Skills
Microsoft Office package 365
Advanced organizational skills
Excellent verbal and written communication skills
Strong time management and multi-tasking skills
Creative problem solver
Resilient in fast paced, complex environmentCollaborative with a curious mindset
Project management specialist
Account management specialist
Incident Management specialist
Customer experience management
Collaborated with project management and developers to coordinate testing activities at all stages
Timeline
Incident Management Specialist With Swedish
ACCENTURE
01.2022 - Current
Agile Project Management - Agile Project Management
Lynda
03.2018 - 05.2018
Time Management - Time Management
TMI
05.2014 - 07.2014
Green Belt - Lean Six Sigma
Process Management International
03.2014 - 07.2014
Sales Account Manager Forex Network
MONEYGRAM INTERNATIONAL
01.2014 - 01.2022
Precision Thinking - Precision Thinking
Skillpath
04.2013 - 07.2013
Operations Manager
MONEYGRAM INTERNATIONAL
01.2013 - 01.2014
High Impact Presentations - High Impact Presentations
Dale Carnegie
01.2012 - 03.2012
Project Management - Project Management
Arcadia
02.2007 - 03.2007
Operations Executive Nordics, Baltics & Benelux
MONEYGRAM INTERNATIONAL
01.2006 - 01.2013
Bachelor of Psychology - Counseling Psychology
Lund’s University
04.1999 - 07.2002
High School Diploma -
S:t Eskils Gymnasium
03.1996 - 03.1999