Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Languages
Timeline
Generic
Diana Rednic

Diana Rednic

Baia Mare,SJ

Summary

Dynamic Content Analyst at Hewlett Packard Enterprise with a proven track record in quality assurance and content management. Skilled in stakeholder communication and analytical thinking, I enhanced document accuracy and relevance, driving brand consistency. Adept at utilizing digital tools to optimize content strategies, I foster collaboration and deliver impactful results.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Content Analyst

Hewlett Packard Enterprise
Bucharest
02.2022 - Current
  • Reviewed documents through quality assurance processes to ensure compliance with HPE guidelines.
  • Processed all publishing requests on Seismic platform efficiently.
  • Monitored documents for accuracy and relevance, keeping content current.
  • Responded to inquiries regarding publishing procedures and brand guidelines.
  • Provided guides to assist partners in formatting documents effectively.
  • Maintained active communication with stakeholders and content manager for seamless collaboration.
  • Made minor adjustments to materials published on Seismic platform as needed.
  • Utilized Microsoft Office, Outlook, and Teams to manage time and organizational priorities.
  • Conferred with authors regarding changes in content, style or publication.
  • Evaluated existing online content, identified areas of improvement, and provided recommendations.
  • Performed quality assurance checks on all published materials prior to release in order to maintain brand consistency across all platforms.
  • Monitored industry trends and best practices for effective implementation of new technologies in the development of digital contents.
  • Developed strategies for creating and distributing content across multiple channels.
  • Recommended changes or updates based on collected data from analytics tools such as Google Analytics or Adobe Analytics.
  • Consulted with management and editorial staff regarding placement and story development.
  • Edited digital images lightly or with advanced techniques to create desired effects.
  • Oversaw artwork, layout and printing, adhering to deadlines and budget requirements.

Customer Service Agent

Computer Generated Solutions
Remote (from home)
09.2019 - 06.2022
  • Managed incoming calls and customer emails to ensure prompt responses.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer complaints efficiently, enhancing overall satisfaction.
  • Processed customer orders and sales using computer systems.
  • Identified and escalated issues to supervisors for swift resolution.
  • Provided timely information about products and services to customers.
  • Utilized software technologies including call systems, digital channels, and CRMs.
  • Operated hardware technology such as PCs, monitors, and headphones to facilitate communication.

Education

Foreign Languages And Literatures

Babes Bolyai - Faculty of Letters
Cluj-Napoca
10-2024

Undergraduate - English - German

Mihai Eminescu - National College
Baia Mare
01.2019

Skills

  • Time management
  • Collaboration and teamwork
  • Attention to detail
  • Leadership and management
  • Creative problem-solving
  • Analytical thinking
  • Sales expertise
  • Adaptability and flexibility
  • Technical skills
  • Stakeholder communication
  • Quality assurance
  • Document editing
  • Content creation
  • Web content management
  • Training and development
  • Analytical mindset
  • Content review
  • Visual design

Certification

  • DSD I - Deutsches Sprachdiplom B1, 06/01/19
  • Language Skills Certificate - English, 06/01/19

Volunteer Experience

Team for Youth Association, 03/01/15, 11/30/21, organized and led volunteer teams in building shelters for low-income families, developed relationships with local businesses to secure donations and sponsorships, and achieved recognition as 'Volunteer of the Month' for exceptional leadership and commitment to community service.

Languages

Romanian
First Language
English
Advanced (C1)
C1
German
Intermediate (B1)
B1
Norwegian
Beginner (A1)
A1

Timeline

Content Analyst

Hewlett Packard Enterprise
02.2022 - Current

Customer Service Agent

Computer Generated Solutions
09.2019 - 06.2022

Foreign Languages And Literatures

Babes Bolyai - Faculty of Letters

Undergraduate - English - German

Mihai Eminescu - National College

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Diana Rednic