Diana Andreea Ielciu
Cluj-Napoca,Cluj
Summary
Operations, Office & Sales Management Professional with a solid background in administrative coordination, fleet logistics, and HR support. I have hands-on experience in organizing regional branch activities and managing fleet operations with a clear focus on sales and service growth.
Proficient in streamlining administrative processes, maintaining professional relationships, and ensuring operational compliance. I am a reliable and proactive individual, dedicated to creating structured work environments and ensuring daily business continuity through meticulous attention to detail and a results-oriented approach.
Overview
17
17
years of professional experience
Work history
Office Manager
Goodmorning Recruitment (Goodmorning BV)
Cluj-Napoca, Cluj
2025.03 - 2025.09
- Resumed full administrative responsibilities following childcare leave, ensuring the operational continuity of the branch.
- Managed the complete lifecycle of operations during the final phase, in the context of the company's voluntary dissolution.
- Maintained institutional relationships and oversaw compliance and records management processes.
- Coordinated the operational closure, ensuring a stable and professional transition while meeting all archiving and reporting standards.
Office Manager-Empowered Administrator
Goodmorning Recruitment (Goodmorning BV)
Cluj-Napoca, Cluj
2021.02 - 2023.03
- Successfully restructured and streamlined the company’s administrative operations from the ground up, starting with no prior handover.
- Established comprehensive order across all administrative sectors, including official documentation, employee records, and internal procedures.
- Managed the full recruitment process for new staff, from identifying needs to conducting interviews and selecting qualified candidates.
- Managed and optimized critical relationships with banks and state institutions, ensuring full compliance and professional representation.
- Resolved complex administrative challenges through persistence and a proactive approach, creating a well-structured and efficient work environment.
Station Manager
Avis Budget Group
Cluj-Napoca, Cluj
2016.08 - 2020.05
- Managed daily office activities and team coordination, focusing on delivering a high-quality customer experience and driving branch revenue through active service sales.
- Coordinated fleet logistics, including routine operations, emergency response, and maintenance planning to ensure maximum vehicle availability.
- Proactively identified opportunities for upselling and cross-selling rental services, converting customer consultations into higher-value bookings and increased revenue.
- Provided comprehensive HR support by leading, recruiting, and mentoring a team of seven, while managing personnel files, schedules, and performance evaluations.
- Utilized data management systems to monitor reservations and fleet availability, resolving real-time challenges to maintain consistent sales flow.
- Participated in weekly international meetings to help optimize pricing strategies and improve regional fleet utilization based on market demand.
- Acted as a key liaison between car dealers, service departments, and the national head office to ensure a seamless workflow across all business units.
- Prepared fleet performance reports and analyzed data to provide actionable insights for sales strategy development and business growth.
- Managed administrative oversight, including basic accounting tasks and the optimization of internal procedures to increase overall branch efficiency.
Cabin Crew
Emirates Airlines
Dubai, United Arab Emirates
2013.07 - 2016.07
- Worked in a fully customer-facing role, ensuring high service standards and consistently meeting the diverse needs of global passengers.
- Maintained cabin security and safety in strict accordance with GCAA international aviation standards.
- Managed duty-free operations on board, consistently reaching and exceeding flight sales targets.
- Certified in First Aid and trained to provide rapid, effective medical or safety responses in high-pressure situations.
Senior Rental Sales Agent
Avis Budget Group
Cluj-Napoca, Cluj
2008.11 - 2013.05
- Managed both face-to-face and telephone sales, successfully building and maintaining a strong regional customer portfolio.
- Leveraged in-depth knowledge of fleet specifications (performance, fuel efficiency) to provide expert assistance during emergencies or breakdowns.
- Responsible for the daily management of the Downtown Cluj-Napoca branch, ensuring operational standards and high service quality.
- Coordinated contracts with travel agencies and operational leasing partners, fostering long-term business relationships.
- Served as a back-up for the Station Manager, overseeing all branch operations and decision-making in their absence.
Education
Bachelor of Business Administration -
Babes-Bolyai University
Cluj-Napoca, Cluj /2005 - /2008
Skills
- Operations & Logistics: Fleet Management (100 units), Operational Excellence, Resource Allocation, Logistics Coordination, Supply Chain Support
- Administration & Finance: Office Management, Facility Management, Records Management, Vendor Relations, Budgeting Support, Procurement
- Human Resources: HR Administration, Talent Acquisition, Employee Onboarding, Performance Evaluation, Labor Law Compliance, Team Leadership
- Strategic Tools: Process Optimization, Strategic Planning, Data-Driven Decision Making, Conflict Resolution, Risk Management
- Software & Tech: Advanced MS Office (Excel), ERP/CRM Systems, Data Management Systems, Reporting & Analytics
Languages
English
Advanced (C1)
Italian
Upper intermediate (B2)
Timeline
Office Manager
Goodmorning Recruitment (Goodmorning BV)
2025.03 - 2025.09
Office Manager-Empowered Administrator
Goodmorning Recruitment (Goodmorning BV)
2021.02 - 2023.03
Station Manager
Avis Budget Group
2016.08 - 2020.05
Cabin Crew
Emirates Airlines
2013.07 - 2016.07
Senior Rental Sales Agent
Avis Budget Group
2008.11 - 2013.05
Bachelor of Business Administration -
Babes-Bolyai University
/2005 - /2008