Diana Duta

Feature Engineer (IT Business Analyst), part of a CoE team, dedicated for Retail Area.
I am dedicated as BA for three tribes:

1. Customer Engagement (team responsible with card maintenance operations)
Projects:
Project "Enhance card limits" was delivered in production recently (June 2024).
Scope: enhance the security requirements for cards (the client is able to secure the card operations according to his needs. Example: establish certain limits for different transactions types (cash, POS, internet etc) or to enable/disable certain permissions (ex: disable transactions for crypto, transactions outside Europe etc). The feature is available in the mobile banking app.

Project "Charge me back"
Scope: also focused on security functionalities, easily report a fraud of attempt of fraud from the mobile app.

2. Lending

Project Paperless: implement simple and qualified signature for all lending processes

3. Insurance

Project Home Protect: implement a new a new product in mobile banking app (households insurance)

Senior IT BSA, also a chapter lead for a team of 5 BSA.
Project: SBM (Smart Banking Manager)
Scope: develop a new backend system for retails products
Methodology: Agile Scrum
Technology: BPM, Java, REST APIs exposed via middleware
Tools: Dbeaver; Postman; DrawIO + Enterpise Architect; Axure; Jira; Confluence

Responsabilities:

• Write techinical specifications ans user stories
• Work closely with the architects team in order to establish the best technical solution
• Coached junior BSA through mentorship programs, improving their analisys skills and overall performance.

Main Projects:
1. Market Data Platform (MDP)
Scope: develop an internal application for trading products
Main functionalities:
- automatic definition of trading instruments (bonds; shares; funds; structured products) using data from international financial markets provided by Bloomberg + local market data provided by BVB using specific APIs + batch files
- automatic evaluation of financial instruments from MDP portfolio, using closing prices or composite prices produced by Bloomberg (CBBT; BGN etc)
- Fx Rates
- Interest rates (EURIBOR; ROBOR; LIBOR etc)

2. Regulatory projects:
- GDPR over all banking processes (data discovery, data lineage, data masking etc)
- AML 4 (anti money laundering)
- EMIR reporting ( European Market Regulation)

3. ANAF Integration

Role:

• Supported the integration of new software applications by liaising between development teams and end users throughout all stages of the project lifecycle.
• Assisted in the selection of appropriate technology solutions by conducting thorough research and feasibility analysis based on organizational goals.
• Evaluated vendor proposals to select the most suitable solutions for business needs while maximizing cost efficiency.
• Delivered high-quality documentation including functional specifications, test plans, user manuals, and other technical materials.

Main projects:
1. Integration with PAID Romania for automatic process of issuing PAD policies (policy against natural disasters)
2. IMS front end app (application used by the sales force to issue and to manage general insurance policies)

ROLE

• Developed detailed technical documentation to facilitate knowledge sharing among team members and aid in future troubleshooting efforts.
• Collaborated with cross-functional teams to develop system solutions tailored to business needs.
• Enhanced user experience through the implementation of interface updates and usability improvements.
• Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.

Main projects:
1. New insurance core application (project duration: 3 years). Vendor: FADATA Bulgaria
2. Integration with CEDAM DB (for claims management)
3. Regulatory projects
4. Pricing updates for all insurance products (motor, household, etc)

ROLE:

• Improved business processes by analyzing current practices and recommending optimization strategies.
• Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
• Enhanced data accuracy by implementing rigorous data validation techniques, leading to more reliable business insights.
• Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.

Evaluate the risk and establish a negotiated price for accepted insurable risks
Calculate the refund premium in case of policy cancellation.
Elaborate norms and procedures