Diana Elena Groapa
MDM Technical Engineer
Brasov,BV
Summary
I'm a skilled MDM engineer with a focus on delivering seamless and secure mobile experiences for our organization's users. I leverage my expertise in various MDM platforms (Intune, AirWatch and SCCM ) to design, implement, and manage mobile device deployments, ensuring compliance and robust security.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
MDM Technical Engineer
Atos IT Solutions and Services A/S
11.2021 - Current
- Implemented mobile device management policies via ActiveSync ensuring secure access to corporate emails across multiple devices/platforms while maintaining control over sensitive information access outside the organization''s network perimeter boundaries.
- Managed and maintained computer systems, equipment and mobile devices by troubleshooting hardware and software issues, cleaning out keyboards and wiping down computer surfaces.
- Streamlined the mobile device management process for enhanced user experience and increased productivity.
- Implemented mobile device management policies to protect sensitive company data on employee devices while facilitating their work tasks remotely.
- Collaborated with other departments to facilitate successful project completion.
- Wrote, reviewed and edited technical document in accordance with template requirements.
- Maintained service schedule for software and hardware.
- Developed and implemented procedures to verify compliance with engineering standards.
- Incorporated delivery requirements into planning of testing schedules.
- Identified and resolved software defects by conducting thorough root cause analysis on reported issues.
- Ensured cross-platform compatibility by performing tests across multiple devices, operating systems, and screen resolutions.
- Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.
- Established strong relationships with clients by troubleshooting technical issues and providing ongoing support.
- Coordinated cross-functional efforts to successfully implement new technologies into existing systems.
Customer Care Specialist
Dell Technologies
08.2021 - 11.2021
- Developed and implemented customer service policies and procedures to use adequate techniques and apply best practices.
- Communicated with clients regarding account services, statements, and balances.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Proactively identified areas for process improvement within the department, leading to increased efficiency and better use of resources.
Account executive in B2B sales
CGS
08.2019 - 06.2021
- Stayed current on company offerings and industry trends.
- Met and exceeded service level goals to achieve standards and expectations.
- Delivered informative presentations to potential clients, showcasing the unique value of products or services offered.
- Trained clients on product features and updates to secure buy-in.
- Developed a solid pipeline of prospects through diligent research and targeted outreach efforts.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Prepared additional quotes for current clients to upsell products and services.
Technical Support Specialist
Atraxo
02.2019 - 08.2019
- Installed, configured and maintained computer systems and network connections.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Configured and tested new software and hardware.
Customer Service Representative
SYKES
11.2018 - 02.2019
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
Customer Service Representative
Arvato
09.2016 - 11.2018
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintained up-to-date knowledge of product and service changes.
- Answered constant flow of customer calls with minimal wait times.
- Trained staff on operating procedures and company services.
Customer Service Representative
CGS (Computer Generated Solutions)
09.2014 - 09.2016
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved customer inquiries and complaints quickly.
Education
English Language and Literature/Letters -
Universitatea Vasile Alecsandri Bacau
01.2010 - 04.2014
Skills
Mobile Device Management
undefinedAwards
Okta Certified Professional - Okta, 03/2020, Okta Certified Professionals possess knowledge about secure identity management and mobility concepts.
Timeline
MDM Technical Engineer
Atos IT Solutions and Services A/S
11.2021 - Current
Customer Care Specialist
Dell Technologies
08.2021 - 11.2021
Account executive in B2B sales
CGS
08.2019 - 06.2021
Technical Support Specialist
Atraxo
02.2019 - 08.2019
Customer Service Representative
SYKES
11.2018 - 02.2019
Customer Service Representative
Arvato
09.2016 - 11.2018
Customer Service Representative
CGS (Computer Generated Solutions)
09.2014 - 09.2016
English Language and Literature/Letters -
Universitatea Vasile Alecsandri Bacau
01.2010 - 04.2014
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