Hi, I’m
Mekondo Ngambida Jacquy Divina
Bucharest
To know what is right and not to do it is the worst cowardice.
Confucius
Summary
Creative and innovative, Problem-solving, continuous learner, efficient communicator, and good persuasion abilities are few words by which describe myself. Passionate about growing and acquiring experience, and knowledge. I am very much interested in job positions that expose me to direct/indirect contact with people because I have exceptional human resources skills that I wish to make use of. Nevertheless, I am extremely open to other fields and experiences. This will permit the development of new skills and perfect my adaptation skill which is very useful and needed in this fast-changing economy. I am an aspiring socio-economist in which I do believe having a call.
Overview
4
years of professional experience
4
years of post-secondary education
3
Languages
Work History
Telus InternationalBucharest
Customer Service Associate
03.2023 - Current
Job overview
- Helped large volume(about 60) of customers every day with positive attitude and focus on customer satisfaction.
- Provided customer feedback to management and identified areas of improvement for products and services.
- Kept detailed records of customer interactions to track and resolve issues quickly.
- Provided training and support to new associates to help provide high-quality customer service.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Cross-trained and provided backup support for organizational leadership.
Fundatia Pentru O Romania ModernBucharest
Voluntary Worker
08.2022 - Current
Job overview
- Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.
- Provided administrative support to department leads to help organize events and fundraisers.
- Represented organization positively and professionally while providing community with much-needed services.
- Provided IT support by setting up and maintaining computers and other necessary technology.
- Working with board of directors and other senior executives , planned, developed, and enforced policies and objectives of FPRM to ensure it maintains its values and meets established goals in my department.
- Each month,compiled periodic reports outlining finances and operational successes or failures of my department.
Teleperformance RomaniaBucharest
Customer Service Representative
11.2020 - 06.2022
Job overview
- Provided primary customer support to internal and external customers.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Increased groups results by 60% overall
Nannah TelekomBucharest
Sales Consultant
01.2020 - 05.2020
Job overview
- Created detailed sales presentations to communicate product features and market data.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
- Increased sales by 40% by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Cultivated lasting rapport with key industry clients by providing accurate pricing and credit terms to meet customer objectives.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
Jz ConsultingDouala-Cameroon
Sales Assistant
05.2019 - 09.2019
Job overview
- Fielded customer questions to share information about products, availability, and pricing.
- Assisted customers with prompt and polite support in-person and via telephone.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Contributed to event marketing, sales and brand promotion.
- Built relationships with customers and community to promote long term business growth.
Education
Romanian American UniversityBucharest, B
Master's from International Relations And Affairs
10.2022 - Current
Romanian American UniversityBucharest, B
Bachelor of International Business Economics from International Business
10.2019 - 07.2022
College Alfred SakerDouala-Cameroon
High School Diploma
09.2017 - 06.2018
Skills
Cross-functional team collaboration
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Associate
Telus International
03.2023 - Current
Romanian American University
Master's from International Relations And Affairs
10.2022 - Current
Voluntary Worker
Fundatia Pentru O Romania Modern
08.2022 - Current
Customer Service Representative
Teleperformance Romania
11.2020 - 06.2022
Sales Consultant
Nannah Telekom
01.2020 - 05.2020
Romanian American University
Bachelor of International Business Economics from International Business
10.2019 - 07.2022
Sales Assistant
Jz Consulting
05.2019 - 09.2019
College Alfred Saker
High School Diploma
09.2017 - 06.2018
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