Dániel Győző Kolcsár
Leader Sales Consultant - Insurance Intermediary
Budapest,PH
Summary
Dynamic Sales Leader with over 5 years of experience in financial consulting and insurance, driving client portfolio growth and leading high-performing teams to exceed sales targets. Skilled in delivering tailored financial solutions, managing CRM systems, and mentoring teams to achieve 30% performance improvements. Fluent in English, German, Hungarian, and Romanian, with a proven ability to build client loyalty and foster cross-functional collaboration.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
4
4
Languages
Work History
Leader Sales Consultant - Insurance Intermediary
OVB Allfinanz
06.2020 - Current
- Independently searched, won and managed a portfolio of 100+ clients, delivering customized financial plans that increased retention by 25% and grew annual revenue by 20%.
- Led and mentored teams of 3-5 junior consultants, improving their sales performance by 30% through targeted coaching and training programs.
- Collaborated with internal experts to provide high-quality consultations, achieving a 95% client satisfaction rate.
- Optimized CRM processes, reducing response times by 20% and enhancing client engagement.
- Key Skills: Financial Consulting, CRM Management, Team Leadership, Sales Strategy
Team Leader/Supervisor
Teleperformance Romania
05.2023 - 04.2024
- Supervised a team of 15-20 customer service agents, achieving a constant reaching and improvement in KPIs through personal performance coaching and daily metric reporting.
- Developed training habits and procedures that reduced onboarding time by 25% and boosted agent productivity.
- Resolved complex client issues, improving satisfaction scores by 10% through proactive communication.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed, resulting in more career path development for agents
- Key Skills: Team Management, Performance Optimization, Conflict Resolution
Information Technology Engineer SAP
Hirschmann Automotive GmbH
09.2019 - 01.2021
- Managed SAP database operations for global product and logistics processes, supporting 9 factories with a 98% satisfaction rate.
- Configured Zebra devices and supported RFID licensing, streamlining operational efficiency.
- Managed complex IT projects, ensuring timely completion within budget constraints.
- Developed robust disaster recovery plans, minimizing risks associated with data loss or system failure.
- Key Skills: SAP, Logistics, Technical Support
Customer Technical Support Engineer
vidaXL
03.2019 - 09.2019
- Provided multilingual (German, English) support via email, chat, and phone, achieving a 90% resolution rate for customer inquiries.
- Analyzed customer needs and contributed to team problem-solving, consistently meeting KPIs.
- Mentored junior members of the team on best practices in issue resolution techniques.
- Key Skills: Customer Support, Multilingual Communication, KPI Management
Technical Support Engineer
Stefanini EMEA
08.2017 - 03.2019
- Delivered first- and second-level IT support, managing Active Directory and Microsoft Exchange processes for global clients.
- Promoted to Senior Customer Representative within 6 months for exceptional performance.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Maintained clear communication channels with clients throughout the troubleshooting process, ensuring transparency and trust.
- Key Skills: Active Directory, Microsoft Exchange, German, English
Education
General Certificate of Education -
Liceul Vocational Pedagogic ,,Mihai Eminescu
Targu Mures 04.2013 - 01.2017
Skills
Coaching and mentoring
undefinedCertification
Hatósági vizsga - biztosításközvetítői aktivitás, Magyar Nemzeti Bank, 02/01/25
Driving License - Categories
- A, 06/01/18
- B, 06/01/18
Timeline
Team Leader/Supervisor
Teleperformance Romania
05.2023 - 04.2024
Leader Sales Consultant - Insurance Intermediary
OVB Allfinanz
06.2020 - Current
Information Technology Engineer SAP
Hirschmann Automotive GmbH
09.2019 - 01.2021
Customer Technical Support Engineer
vidaXL
03.2019 - 09.2019
Technical Support Engineer
Stefanini EMEA
08.2017 - 03.2019
General Certificate of Education -
Liceul Vocational Pedagogic ,,Mihai Eminescu
04.2013 - 01.2017
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