Doina Carp
Public Relations And Communication Specialist
Cluj
Summary
Dynamic Public Relations and Communication Specialist with a proven track record at EXL Services Private, enhancing customer satisfaction through expert problem-solving and efficient complaint resolution. Skilled in customer relations and quality assurance, I excel in multitasking and analytical thinking, significantly improving client relationships and service delivery.
Overview
3
3
years of professional experience
Work History
Public Relations and Communication Specialist
EXL Services Private
09.2021 - Current
- Processing hotel booking requests using client tools.
- Permanent correspondence by phone and email with the customer.
- Sending the booking confirmation to the customers.
- Collaboration with the financial department.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
- Mentored junior team members, fostering professional growth through guidance on best practices in the industry.
Marketing Specialist
Parametru Productions
03.2021 - 08.2021
- Administration of social media accounts of the customers.
- Participation in the elaboration of the strategy.
- Elaboration of monthly editorial plans for Social accounts.
- Monitoring Social Media activity.
- Create stories in SM.
- Daily monitoring and analysis of online post performance.
- Research.
- Writing and publishing articles.
- Monitoring and evaluation of the impact of the published content.
- Meetings with customers.
- Preparation of documentation prior to meetings.
- Drafting reports and minutes after meeting.
- Increasing the client portfolio.
Education
Master - European Affairs And Project Cycle Management
Universitatea Babeș Bolyai
Cluj-Napoca, Romania07.2022
Bachelor - International Relations And European Studies
Universitatea Ștefan Cel Mare Din Suceava
Suceava, Romania06.2020
Skills
Customer Relations
Quality Assurance
Root Cause Analysis
Expert Problem Solving
Decision-Making
Time Management
Multitasking Abilities
Team Collaboration
Attention to Detail
Analytical Thinking
Process Improvement
Adaptability
Task Prioritization
Timeline
Public Relations and Communication Specialist
EXL Services Private
09.2021 - Current
Marketing Specialist
Parametru Productions
03.2021 - 08.2021
Master - European Affairs And Project Cycle Management
Universitatea Babeș Bolyai
Bachelor - International Relations And European Studies
Universitatea Ștefan Cel Mare Din Suceava