Dora-Cyntia Lucaciu

Employee Records Management: Maintain accurate and up-to-date personnel records, including payroll data, while ensuring compliance with legal and organizational standards.

System Administration: Oversee and manage HRIS systems, ensuring seamless updates, data accuracy, and functionality for reporting.

Employee Support: Act as the primary contact for employee inquiries regarding policies, benefits, payroll, and administrative procedures, providing clear and timely resolutions.

Payroll Management: Process and validate payroll for employees accurately and on schedule, ensuring compliance with local labor laws, tax regulations, and company policies.

Benefits Program Administration: Managed the design, implementation, and administration of employee benefits programs.

Vendor Management: Collaborated with third-party vendors to negotiate contracts, ensure compliance, and optimize benefits offerings.

Employee Support: Acted as a key point of contact for employee inquiries, providing clear guidance on benefits programs, claims, and enrollment processes.

Process Improvement: Streamlined benefits administration workflows, reducing processing time and improving accuracy in record-keeping.

• Training Program Development: Designed and implemented customized training programs to align with organizational goals and employee development needs.
• Stakeholder Collaboration: Partnered with department heads and HR to identify strategic training priorities.
• Data Analysis: Utilized analytics tools to generate reports on training outcomes, participation rates.
• Performance Monitoring: Measured the effectiveness of training programs through feedback and pre-and post-training assessments.
• System Management: Administered the Learning Management System (LMS), ensuring all training records were up-to-date and accessible.

Operational Management: Oversee daily operations, including inventory management, staff scheduling, and ensuring compliance with health, safety, and food quality standards.

Recruitment and Interviews: Conduct interviews to identify and hire candidates, ensuring alignment with the restaurant’s operational needs and culture.

Staff Training and Development: Train, and mentor employees, ensuring they are equipped with the skills needed to maintain high performance and meet restaurant standards.

Customer Service Excellence: Address and resolve customer complaints promptly and professionally, ensuring satisfaction.

Financial Oversight: Monitor budgets, manage cash flow, and analyze sales data.

Vendor Coordination: Maintain relationships with suppliers to ensure timely delivery of inventory and manage cost controls effectively.